Remove Los Pollos Hermanos (Virus Removal)

Los Pollos Hermanos virus is one more type of ransomware which main objective is to encrypt images, videos, and other important files. Crooks promise but with no guarantee that they will do decrypt it once victims paid the ransom.

Threat Summary

Threat:Los Pollos Hermanos
Brief Description:This ransom virus encrypts selected files on the computer and prompts user to pay for decryption key.


Los Pollos Hermanos is a file-encrypting ransomware virus. It encrypts all personal files stored on infected computer such as photos, videos, and other valuable documents. Once Los Pollos Hermanos was done file encryption, a pop-up message appears on your desktop window.

Ransom note states that your files have been encrypted. You must pay the amount of $450 AUD if you want to decrypt your files. The amount will increase to $1000 AUD if you failed to pay the ransom within the specified time. As soon as victims saw the warning message, it will then redirect to designated web site where payment details are located.

Please be warned that Los Pollos Hermanos was made solely to extort money from its victims. They promised that they will release your files only when payment was settled. It is certain that when you contact them, you will only waste your time and money. They will just even scare you or ask you for a much higher amount, and yet your files are still encrypted.

When Los Pollos Hermanos virus encrypts your files, never expect that they will encrypt it. Even if you pay the ransom, they will still put your data on hold. So never try to deal with them. You have to consider for the moment that your back up would be the only way to get back those files again. Paying the demand is definitely not an option.

To stop Los Pollos Hermanos virus from bothering you, and to save your PC from deeper trouble, you do have to remove it from your system. You may use the steps below on how to remove it.

Los Pollos Hermanos

Procedures to Remove Los Pollos Hermanos

Removal steps on this page will help you get rid of the threat effectively using tools and virus scanners. Please make sure that you will carry out the guide in exact order.

Procedure 1: Scan Computer in Safe Mode Using Installed Anti-virus Program

1. First, we will try to remove Remove Los Pollos Hermanos (Virus Removal) by running a virus scan under Safe Mode with Networking. To perform this task, please complete these procedures.

Start in Safe Mode with Networking (Windows XP/Vista/7 Instruction)

- Please restart the computer and just before Windows start, press F8 on your keyboard repeatedly. You will be presented with Advanced Options Menu.
- From the selections, choose Safe Mode with Networking. Please use keyboard's arrow up/down to navigate between selections and press Enter to proceed.


Start Windows 8 in Safe Mode with Networking

- Please restart the computer and as soon as it begins to start, please press Shift+F8 keys.
- Instead of seeing Advance Boot Options, Windows 8 will display Recovery Mode. Continue with the given steps until you reach Safe Mode function.
- Click on 'See advanced repair options'.


- Then, click on Troubleshoot.
- Next, please select Advanced options.
- On the next window, please choose Windows Startup Settings.
- Lastly, click on Restart button. Windows 8 will now restart and boot into Advanced Boot Option wherein you can run the system in Safe Mode with Networking.


2. Open your installed anti-virus programs and update it to the most recent version by automatically downloading necessary updates.

3. Thoroughly scan the computer and remove all identified threats. Do not restart or turn off the computer after the scan process. You still need to run another scan. Please follow the next procedure.

Procedure 2: Scan and remove Los Pollos Hermanos files with MalwareBytes Anti-Malware

To remove Los Pollos Hermanos, download Malwarebytes Anti-Malware. This tool is effective in getting rid of Trojans, viruses and malware.

Download Removal Tool

1. After downloading, please install the program using the default settings.

2. At the end of the installation, please make sure that it will download necessary updates.

3. Once update has completed, MBAM will launch.

MBAM Scanner

4. Select SCAN from the top menu. Then, click on Threat Scan (Recommended) section.

5. Click on Start Scan to thoroughly scan the computer. Remove all threats detected by this anti-malware program after the process.

Procedure 3: Run Microsoft Safety Scanner to remove Los Pollos Hermanos components.

MS Safety Scanner is a free security tool that offers on-demand virus scanning and helps remove threats from the infected computer. It is a stand-alone program that works even with existing antivirus program.

Important: Each download of Microsoft Safety Scanner expires 10 days after the acquisition date. If this period lapses, you need to download the same program from the same location again. New download contains newer virus definition and database to detect and clean most recent viruses.

To use this tool in removing Los Pollos Hermanos, please follow this procedure.

1. Download Microsoft Safety Scanner from official web site. Click on the button below.

Download Safety Scanner

2. Save the file to a convenient location such as Desktop.

3. Once the download completes, browse the folder and double-click on the file msert.exe. Icon for this file looks like this.

MS Safety Scanner Icon

4. If Windows prompts for a security warning and ask if you want to run the file, click on Run. For Windows Vista/7 users, you may right-click on the file and select Run as administrator from the selection.

Run as administrator

5. On initial run, the tool will display End User License Agreement, please accept the terms and click Next. Continue on the process until you reach the Scan Type window.

6. Select on Full scan to entire the system and detect any presence of Los Pollos Hermanos. Then, click Next button to begin the scan process. Scanning may take a while, please be patient.

Full Scan

7. Once Microsoft Safety Scanner finished on scanning the computer, it will display the result. If it finds presence of Los Pollos Hermanos and other malware, the tool removes them automatically.

8. Click on Finish button to close the tool.

Recover Los Pollos Hermanos Encrypted Files

Los Pollos Hermanos Decryption Tool

At this time, there is no definite way to decrypt files encrypted by Los Pollos Hermanos. We are waiting for decryption tool from various computer security developers. You will see update on this area as soon as Los Pollos Hermanos decryptor was made available.

Use ShadowExplorer to Recover Files

Recovering Los Pollos Hermanos encrypted files using this tool may only be possible if the virus did not erased the Shadow Copies of files on your computer. Volume Shadow Service is a Windows feature and is a component of Windows Backup and System Restore. Backup data are kept automatically in the system after enabling System Restore. Therefore, you may never use this feature when System Restore not active on the computer.

1. Download the most recent version of ShadowExplorer from their official website. Click the button below.

Download ShadowExplorer

2. Install this program on your computer. It should initialize after the installation process. You may also double-click the created icon to run ShadowExplorer.

Click Icon

3. On main interface, click on the Drive Path at upper left corner to list all Volume Shadow Copies kept on your computer.

Select Drive

4. Select preferred time and date you wish to restore. It is suggested to select the most recent copy before the Los Pollos Hermanos infection.

5. Right-click on the folder you wish to restore. Then, click on Export.

Export Files

6. ShadowExplorer will prompt for the new location of files to recover. Please specify the path where you want to save copies of your files.