You should not install a program called Windows Custom Safety. It is a malware that will seek your attention and advise the installation of the program. It keeps on pressuring user that a license version is needed in order to protect the PC and remove threats. There are instances that Windows Custom Safety will block all your files and state that it is infected when you try to run it. The malware may also render the antivirus program on your computer useless. There will be no reaction once you run the software.
If you still don’t know, Windows Custom Safety enters your computer through security breaches. Every software that is present on your PC has this weakness. Trojans will exploit this fault to gain an access into your machine and then it will communicate to a remote PC and download the fake antivirus software. Keeping your software updated is necessary in order to patch this fault and avoid the Trojan from entering your computer.
Whenever you got infected with fake security product such as Windows Custom Safety, remember that purchasing its registration key will not solve the problem. Instead, you need to scan the computer with real anti-malware program to delete every pieces of the malware. Listed on the guide below are free removal tools that can help remove Windows Custom Safety from an infected computer.
What are the Symptoms of Windows Custom Safety Infection?
Here is a screenshot image of the rogue program when it begins to scan the computer.
It will modify Windows Registry and add the following entries:
HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings “WarnOnHTTPSToHTTPRedirect” = 0
HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System “DisableRegedit” = 0
HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System “DisableRegistryTools” = 0
HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System “DisableTaskMgr” = 0
HKCU\Software\Microsoft\Windows\CurrentVersion\Settings “net” = “u_2012-5-24_6”
HKCU\Software\Microsoft\Windows\CurrentVersion\Settings “UID” = “kuwtyplqai”
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\advxdwin.exe
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\SafetyKeeper.exe
The threat will drop the following malicious files:
%AppData%\Protector-[random 3 characters].exe
%AppData%\Protector-[random 4 characters].exe
%CommonStartMenu%\Programs\Windows Custom Safety.lnk
%Desktop%\Windows Custom Safety.lnk
Procedures to Remove Windows Custom Safety
Removal steps on this page will help you get rid of the threat effectively using tools and virus scanners. Please make sure that you will carry out the guide in exact order.
Procedure 1: Uninstall Windows Custom Safety from Windows Control Panel
1. Begin the removal process by uninstalling the rogue program from Windows. To do this, we need to open Control Panel. Please ensure that you are logon with the Administrative privilege to access this function.
Accessing Control Panel in Windows 8 and Windows 10
- On your keyboard, Press Windows Key + X.
- Once Quick Access Menu appears on the screen, please click on Control Panel.
- Control Panel window will open. Please proceed to the next step which is uninstalling Windows Custom Safety.
How to access Control Panel in Windows XP, Windows Vista / 7
- Click on Start button that can be found on bottom left corner of the screen.
- From the list, choose Control Panel to access settings of Windows and make the needed changes.
2. To uninstall Windows Custom Safety, click on Uninstall a program under Programs Section. It will open a Program and Features window where-in you can uninstall, change, or repair installed software.
3. Look for Windows Custom Safety title or any suspicious name that was installed recently. To do this, you need to arrange the items chronologically. Click on Installed On to display recently installed programs.
4. Select Windows Custom Safety or any suspicious items and then Click on Uninstall button to remove it from Windows.
5. If it prompts for confirmation, please click OK button to proceed.
Procedure 2: Scan Computer in Safe Mode Using Installed Anti-virus Program
1. When troubleshooting a PC, one common step is to boot operating system into Safe Mode with Networking. The same approach will be used in the removal of Windows Custom Safety. Please execute instructions based on your Windows OS version.
Start Windows 8 / Windows 10 in Safe Mode with Networking
- Close all running programs on your computer because we will need to restart Windows on this procedure.
- Press and Hold Shift key on your keyboard while clicking on Restart.
- You will then be presented with Troubleshooting Options.
- Click on Troubleshoot icon.
- Then, Click on Advanced Options icon.
- Select Startup Settings icon and then, Click on Restart button.
- When Windows restarts, it will prompt to choose number from the list of options. Press the number on your keyboard that corresponds to Safe Mode with Networking, commonly number 5.
- Once in Safe Mode, please proceed to the next step which is running a virus scan on the computer.
Start in Safe Mode with Networking (Windows XP / Vista / 7 Instruction)
- Please restart the computer and just before Windows start, press F8 on your keyboard repeatedly. You will be presented with Advanced Options Menu.
- From the selections, choose Safe Mode with Networking. Please use keyboard's arrow up/down to navigate between selections and press Enter to proceed.
2. Once your Windows is running in Safe Mode, open your installed anti-virus programs and update it to the most recent version by automatically downloading necessary updates.
3. Thoroughly scan the computer and remove all identified threats. Do not restart or turn off the computer after the scan process. You still need to run another scan. Please follow the next procedure.
Procedure 3: Scan and remove Windows Custom Safety files with MalwareBytes Anti-Malware
To remove Windows Custom Safety, download Malwarebytes Anti-Malware. This tool is effective in getting rid of Trojans, viruses and malware.
1. After downloading, please install the program using the default settings.
2. At the end of the installation, please make sure that it will download necessary updates.
3. Once update has completed, MBAM will launch.
4. Select SCAN from the top menu. Then, click on Threat Scan (Recommended) section.
5. Click on Start Scan to thoroughly scan the computer. Remove all threats detected by this anti-malware program after the process.
Procedure 4: Run TrendMicro's Anti-Threat Toolkit (ATTK) to check and delete any remnants of Windows Custom Safety.
As an added help to remove Windows Custom Safety, you can scan the computer with Anti-Threat Toolkit. This software is provided and distributed by TrendMicro. Follow this procedure to run a scan with this tool.
1. Download the package by clicking on the button below. This will launch a new browser window that contains further details about the tool.
2. Save the file to a location on your hard drive.
3. Browse for the location of the file and double-click to run. If you are using Windows Vista or Windows 7, right-click on extracted file supportcustomizedpackage and click on Run as Administrator.
4. When program launch, it will run a command prompt to initialize, prepare components, and update the program.
5. Next it will open the graphical user interface (GUI) of Anti-Threat Toolkit.
6. Click on Scan Now. This operation will scan all Windows Custom Safety files and processes in your computer and display a list of result for possible Fake Antivirus program and malware that needs to be removed.
7. Tick all items that are detected by the program, and then click Clean. The tool will start removing Windows Custom Safety components from the computer.
8. If it asked you to restart Windows, please do so.
Protect your PC from Windows Custom Safety or Similar Attack
Turn On Safe Browsing Features[tabby title="Google Chrome"]
Google Chrome's Protection from Dangerous Sites
With Google Chrome's Dangerous Site Protection feature, you will have lesser risks browsing the web. It will display a warning when the site you are trying to visit is suspicious, thus, you can prevent Windows Custom Safety infection. To enable protection from dangerous sites, please do these steps:
1. Open Google Chrome.
2. In the address bar, type this: chrome://settings/ and then, Press Enter.
3. Once on the settings page, click on Show advanced settings... at the bottom of the page to see the rest of the Chrome setup.
4. Locate Privacy section and mark 'Protect you and your device from dangerous sites'.
5. Please restart Google Chrome. New settings keep your browser safe while surfing the web.
Internet Explorer - Activate SmartScreen Filter
Internet Explorer versions 8 and 9 has this feature called SmartScreen Filter. It helps detect phishing web sites and protect you from downloading malicious programs including Windows Custom Safety. To turn on SmartScreen Filter, follow these steps:
1. Please open Internet Explorer.
2. On top menu, select Tools (IE 9). For IE 8, please look for Safety menu.
3. Select SmartScreen Filter from the drop-down list and click on Turn on SmartScreen Filter.
4. Please restart Internet Explorer.
Mozilla Firefox - Block Attack Sites and Web Forgeries
Phishing and Malware Protection is a built-in feature on Firefox version 3 or later. It warns you when a page you are trying to visit contains phishing content or an attack site designed to drop threats such as Windows Custom Safety. To help you keep safe while browsing the Internet using Firefox, please follow this guide:
1. Open Mozilla Firefox browser.
2. On top menu, click on Open Menu. Then select Options from the list.
3. Select Security and put a check mark on the following items:
- Warn me when sites try to install add-ons
- Block reported attack sites
- Block reported web forgeries
[tabby title="Edge Browser"]
Edge Browser - SmartScreen Filter
SmartScreen filter is a built-in feature in Microsoft Edge browser that can help you deter malicious programs such as Windows Custom Safety. It can block malicious web sites and downloads.
1. Open Microsoft Edge browser.
2. Click on More Actions button located at top right corner of the screen.
3. Select Settings from the drop-down list.
4. Under Settings menu, go to Advanced Settings section and click on View Advanced Settings.
5. Scroll down to "help protect my PC from malicious sites and downloads with SmartScreen Filter". Turn it to ON.
6.You may now restart Microsoft Edge browser.