Remove ThinkPoint

ThinkPoint is a malicious computer security tool that is being promoted via fake Microsoft Security Essentials Alert. Previously, this alert is endorsing only five (5) programs. Recently, it included Think Point as an addition to the family. To get users attention, this unwanted program will pop-up a security window and scans viruses on itself instead of your legally installed AV program. After that, several dozens of Trojans, viruses and spyware will be displayed attempting to scare computer users. This is an attempt to persuade user into obtaining the registered version of ThinkPoint Antivirus.

You must be aware that ThinkPoint full version is not the solution if it starts to bug your PC. As a matter of fact, you need to remove this malware from the computer. However, most users are having difficulty in getting rid of this virus. It is because rootkit is applied with it. With this technique, malware remains concealed on the system. Thus, most antivirus program will not be able to see it.

To get rid of annoyances brought about by this fake antivirus software, you must first remove the rootkit that dropped ThinkPoint. There are several anti-rootkit tools you can use; one is already posted in our removal procedure. Next, you need to uninstall ThinkPoint malware. Only an effective anti-malware program can detect and remove compromised files from the computer. If it is a system file, valid tool and totally cleans it and bring it back to its previous normal working state. Just follow the removal procedure stated below and remove ThinkPoint fully.

What are the Symptoms of ThinkPoint Infection?

Image of ThinkPoint

It will modify Windows Registry and add the following entries:
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon “Shell” = “%Documents and Settings%\[UserName]\Application Data\hotfix.exe”
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “tmp”
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce “SelfdelNT”
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon “Shell” = “%UserProfile%\Application Data\thinkpoint.exe”

The threat will drop the following malicious files:
%UserProfile%\Application Data\hotfix.exe
%UserProfile%\Application Data\thinkpoint.exe
%UserProfile%\Application Data\tmp.exe
%UserProfile%\Application Data\thinkpoint.exe
%UserProfile%\Local Settings\Temp\[random]

Procedures to Remove ThinkPoint

Removal steps on this page will help you get rid of the threat effectively using tools and virus scanners. Please make sure that you will carry out the guide in exact order.

Procedure 1: Uninstall ThinkPoint from Windows Control Panel

1. Begin the removal process by uninstalling the rogue program from Windows. To do this, we need to open Control Panel. Please ensure that you are logon with the Administrative privilege to access this function.

Accessing Control Panel in Windows 8 and Windows 10

- On your keyboard, Press Windows Key + X.
- Once Quick Access Menu appears on the screen, please click on Control Panel.
- Control Panel window will open. Please proceed to the next step which is uninstalling ThinkPoint.

How to access Control Panel in Windows XP, Windows Vista / 7

- Click on Start button that can be found on bottom left corner of the screen.
- From the list, choose Control Panel to access settings of Windows and make the needed changes.

Cpanel Win7

2. To uninstall ThinkPoint, click on Uninstall a program under Programs Section. It will open a Program and Features window where-in you can uninstall, change, or repair installed software.

3. Look for ThinkPoint title or any suspicious name that was installed recently. To do this, you need to arrange the items chronologically. Click on Installed On to display recently installed programs.

Uninstall Item

4. Select ThinkPoint or any suspicious items and then Click on Uninstall button to remove it from Windows.

5. If it prompts for confirmation, please click OK button to proceed.

Procedure 2: Scan Computer in Safe Mode Using Installed Anti-virus Program

1. When troubleshooting a PC, one common step is to boot operating system into Safe Mode with Networking. The same approach will be used in the removal of ThinkPoint. Please execute instructions based on your Windows OS version.

Start Windows 8 / Windows 10 in Safe Mode with Networking

- Close all running programs on your computer because we will need to restart Windows on this procedure.
- Press and Hold Shift key on your keyboard while clicking on Restart.
- You will then be presented with Troubleshooting Options.
- Click on Troubleshoot icon.
- Then, Click on Advanced Options icon.
- Select Startup Settings icon and then, Click on Restart button.
- When Windows restarts, it will prompt to choose number from the list of options. Press the number on your keyboard that corresponds to Safe Mode with Networking, commonly number 5.
- Once in Safe Mode, please proceed to the next step which is running a virus scan on the computer.

Start in Safe Mode with Networking (Windows XP / Vista / 7 Instruction)

- Please restart the computer and just before Windows start, press F8 on your keyboard repeatedly. You will be presented with Advanced Options Menu.
- From the selections, choose Safe Mode with Networking. Please use keyboard's arrow up/down to navigate between selections and press Enter to proceed.

win7-safemode

2. Once your Windows is running in Safe Mode, open your installed anti-virus programs and update it to the most recent version by automatically downloading necessary updates.

3. Thoroughly scan the computer and remove all identified threats. Do not restart or turn off the computer after the scan process. You still need to run another scan. Please follow the next procedure.

Procedure 3: Scan and remove ThinkPoint files with MalwareBytes Anti-Malware

To remove ThinkPoint, download Malwarebytes Anti-Malware. This tool is effective in getting rid of Trojans, viruses and malware.

Download Removal Tool

1. After downloading, please install the program using the default settings.

2. At the end of the installation, please make sure that it will download necessary updates.

3. Once update has completed, MBAM will launch.

MBAM Scanner

4. Select SCAN from the top menu. Then, click on Threat Scan (Recommended) section.

5. Click on Start Scan to thoroughly scan the computer. Remove all threats detected by this anti-malware program after the process.

Procedure 4: Run TrendMicro's Anti-Threat Toolkit (ATTK) to check and delete any remnants of ThinkPoint.

As an added help to remove ThinkPoint, you can scan the computer with Anti-Threat Toolkit. This software is provided and distributed by TrendMicro. Follow this procedure to run a scan with this tool.

1. Download the package by clicking on the button below. This will launch a new browser window that contains further details about the tool.

Download FakeAV Removal Tool

2. Save the file to a location on your hard drive.

3. Browse for the location of the file and double-click to run. If you are using Windows Vista or Windows 7, right-click on extracted file supportcustomizedpackage and click on Run as Administrator.

Run FakeAVRemover

4. When program launch, it will run a command prompt to initialize, prepare components, and update the program.

5. Next it will open the graphical user interface (GUI) of Anti-Threat Toolkit.

FakeAVRemover GUI

6. Click on Scan Now. This operation will scan all ThinkPoint files and processes in your computer and display a list of result for possible Fake Antivirus program and malware that needs to be removed.

FakeAVRemover Scan

7. Tick all items that are detected by the program, and then click Clean. The tool will start removing ThinkPoint components from the computer.

8. If it asked you to restart Windows, please do so.

Protect your PC from ThinkPoint or Similar Attack

Turn On Safe Browsing Features

Google Chrome's Protection from Dangerous Sites

With Google Chrome's Dangerous Site Protection feature, you will have lesser risks browsing the web. It will display a warning when the site you are trying to visit is suspicious, thus, you can prevent ThinkPoint infection. To enable protection from dangerous sites, please do these steps:

1. Open Google Chrome.

2. In the address bar, type this: chrome://settings/ and then, Press Enter.

3. Once on the settings page, click on Show advanced settings... at the bottom of the page to see the rest of the Chrome setup.

4. Locate Privacy section and mark 'Protect you and your device from dangerous sites'.

Chrome Security Settings

5. Please restart Google Chrome. New settings keep your browser safe while surfing the web.

SEE MORE : Enable Google Chrome's protection from dangerous sites

Internet Explorer - Activate SmartScreen Filter

Internet Explorer versions 8 and 9 has this feature called SmartScreen Filter. It helps detect phishing web sites and protect you from downloading malicious programs including ThinkPoint. To turn on SmartScreen Filter, follow these steps:

1. Please open Internet Explorer.

2. On top menu, select Tools (IE 9). For IE 8, please look for Safety menu.

3. Select SmartScreen Filter from the drop-down list and click on Turn on SmartScreen Filter.

IE SmartScreen Filter

4. Please restart Internet Explorer.

SEE MORE : Comprehensive steps to activate SmartScreen Filter

Mozilla Firefox - Block Attack Sites and Web Forgeries

Phishing and Malware Protection is a built-in feature on Firefox version 3 or later. It warns you when a page you are trying to visit contains phishing content or an attack site designed to drop threats such as ThinkPoint. To help you keep safe while browsing the Internet using Firefox, please follow this guide:

1. Open Mozilla Firefox browser.

2. On top menu, click on Open Menu. Then select Options from the list.

3. Select Security and put a check mark on the following items:

  • Warn me when sites try to install add-ons
  • Block reported attack sites
  • Block reported web forgeries

Firefox Security Settings

Edge Browser - SmartScreen Filter

SmartScreen filter is a built-in feature in Microsoft Edge browser that can help you deter malicious programs such as ThinkPoint. It can block malicious web sites and downloads.

1. Open Microsoft Edge browser.

2. Click on More Actions button located at top right corner of the screen.

3. Select Settings from the drop-down list.

4. Under Settings menu, go to Advanced Settings section and click on View Advanced Settings.

5. Scroll down to "help protect my PC from malicious sites and downloads with SmartScreen Filter". Turn it to ON.

6.You may now restart Microsoft Edge browser.

Edge SmartScreen Filter

18 thoughts on “Remove ThinkPoint

  1. Rosa says:

    I did all this things and are already removed with malwarebytes and ad-aware,and I don´t have internet and tried with task manager and iexplorer.exe says don´t find it and explorer.exe is the malware-aware…the network connections have disappear, what can I do?

  2. kerrie says:

    It won’t let me into Task Manager and I don’t have the task bar so I cannot get into Start-Run to even clean the registry. I am at a loss. Guess I’ll have to restore. Does anyone have any other ideas.

  3. PARSHANT TYAGI says:

    don’t worry ,
    think point is a virus that is fully fraud and show world leading security on a blue screen with two mode due to which u unable the any program so please relax and follow these step confidentally ,….
    1> restart your computer.
    2>press f 8 again and again now u have a black screen with many attributes
    3>select command prompt with the help ur keyboard then enter
    now u on the command prompt
    4>type c:
    5>type attrib for see your c attributes
    6>attrib -r -h -s hotfix.exe enter
    7>delete hotfix.exe enter

    hotfix.exe is a file in your c documents and settings\ application search in c manually that is a virus
    if these 7 step doest work then
    >>>>write control on command prompt>now u have desktop screen and control panel go in my computer /c documents and settings /applications or may be any name and delete hotfix.exe
    then restart your PC and press f 8 open window in normal mode scan with antivirus and enjoy
    please if this work properly then mail me at monutg89@gmail.com
    your PARSHANT TYAGI ROORKEE

  4. Emily says:

    I’ve got some serious weirdness going on with this. I managed to figure out the hotfix.exe removal but the think point logo keeps popping up every two days or so, but unlike the normal warnings that pop up, everything is fully functional, task manager, firefox etc. Oh yeah, Malwarebytes really didn’t work. I ran it and told it to kill everything, but I’m still stuck with thinkpoint.

  5. Sem says:

    I’ve tried over and over again to delete this virus. Only now when I start-up my PC and press f8. It just doesn’t work, I get an empty black screen with nothing in it. Have no idea what to do. (the other options like f10 f11 still work though)

  6. ibrahim says:

    I use all the first steps but it did not pan out
    Actually THINK POINT disables task manager and Internet Explorer and regedit
    so you cannot use DEL+ALT+DELET niether Ctrl+SHIFT+Esc

    but to now or to find a way to kill the hotfix process use tool named HajackThis and after running click on “Open the Misc Tools section”
    after then choose
    open process manager
    find hotfix
    kill the process
    and
    every thing will be fine.

  7. Wendy Shores says:

    I have followed the procedure outlined here and am fine up until you say to
    3. Remove Registry entries that the threat added. You MUST BACKUP YOUR REGISTRY FIRST.
    – Click Start > Run
    – Type in the field, regedit
    – Navigate and look for the registry entries mentioned above and delete if necessary
    I can not do this as there IS no run button once I stop the hotfix.exe. there is nothing except a black screen with safe mode in all 4 corners. What should I do?

  8. Dakota Cardillo says:

    hey I did everything here and I even deleted the hotfix.exe and ran malwarebytes afterwards. However, I still don’t have an Internet connection. I restarted my computer many times and used the troubleshooter constantly, but still nothing.
    I have Windows 7 64bit on a Toshiba satellite laptop.
    I have deleted the virus but its effects still seem to linger.

  9. Dakota Cardillo says:

    Hh and it says that i have an excellent connection but when i open up IE it says that it cant connect. i tried other browsers like Chrome and Firefox but still same result.

  10. Mark says:

    IMPORTANT!

    After you kill the hotfix.exe from the task manager, be sure to go to File>New Task(Run…) and type explorer.exe.

    This will get you back into Windows to be able to get to the registry.

  11. joel says:

    Hi I have done the first two part but the 3rd part is the problem now, the ‘RUN’ ain’t showing up so the page is just black with SAFE mode written on the 4 corners of the page

  12. Renee says:

    someone has installed thinkpoint I cant do anything all I get is the buy page I cant ctrl alt delet or ctrl shift esc no menu just the pay page how do I get rid of this with paying someone to do so for a arm and a leg

  13. Slyxxy says:

    Thanks a million for helping me solve my worst nightmare. Thinkpoint is so proud a virus…. I appreciate….. Kisses 2 all of you.

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