Live Security Platinum

This article contains description and removal steps to get rid of virus known as Live Security Platinum. To protect the computer against related attack, please see our suggestions below.

Live Security Platinum is another type of rogue program that targets user’s ignorance when it comes to security a PC. This malware may use social networking web sites and chat messaging programs to attack Internet users. Most of the time, links from these sources may drag user to a web page where they can obtain a copy of Live Security Platinum.

There are also findings by security experts that this malware infection may root from Trojans and other relevant viruses. Once it sets it foot on the target computer, the Trojan may invade the registry and set values that will be favorable to load Live Security Platinum on Windows boot-up. One of the obvious reasons for malware infection is a sudden virus scan initiated by Live Security Platinum. Additionally, this threat also reveals a number of attacks it detects while it runs in the background. We need to warn you that threats and security risks identified by the rogue program are fabricated. It wants you to believe that your PC is endangered. Through this, persons responsible to this attack may convince you to buy the full version of Live Security Platinum.

You do not need to spend for the useless program. Simply follow our guide on this page and rests assure that it will remove Live Security Platinum and all threats packed with it.

OS AffectedWindows

What are the Symptoms of Live Security Platinum Infection?

You can see this fake virus scanner on the infected computer.

Fake virus scanner interface

It will modify Windows Registry and add the following entries:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce\(random characters) %AppData%\(random characters)\(random characters).exe
HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Live Security Platinum
HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Live Security Platinum\DisplayIcon %AppData%\(random characters)\(random characters).exe,0
HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Live Security Platinum\DisplayName Live Security Platinum

The threat will drop the following malicious files:
%Desktopdir%\Live Security Platinum.lnk
%Programs%\Live Security Platinum\Live Security Platinum.lnk
%AppData%\(random characters)\(random characters).exe

Follow these Procedures to Remove Live Security Platinum

Procedure 1: Manual Removal

For users with technical skills in dealing with computer problems, executing this manual removal is enough to stop the malware. However, we highly recommend running anti-malware scan to remove other hidden files. For users who are not tech-savvy, you must skip this step. Start on Procedure 2 and proceed onwards. Automatic removal takes longer to accomplish but is less difficult to execute.

1. Please use the serial code below to activate Live Security Platinum.
Once the rogue program has activated, you will regain access to Internet and needed tools like task manager and registry editor. Keep in mind that entering this code will not remove the malware. This step will just reverse all changes the rogue software has made to the computer.

Serial Code: 64C665BE-4DE7-423B-A6B6-BC0172B25DF2

2. Restart your computer in Safe Mode
- After Power-On the computer, just before Windows start, press F8.
- From the selections, Select Safe Mode.

3. Remove Registry entries added by Live Security Platinum. You MUST BACKUP YOUR REGISTRY FIRST.
- Click Start > Run.
- Type in the field, regedit.
- Navigate and look for the registry entries mentioned above and delete if necessary.

4. Delete malicious files that the threat added:
- Base on the given location above, browse and delete the file.
- If no location is given, click Start>Search> and search for the files.
- If cannot be deleted, press Ctrl+Alt+Del to access Task Manager, see if the file is running in the process. If it is, select the file and click End Process. Perform file delete again.

5. Scan computer with Antivirus Program
- Update antivirus program.
- Scan computer and delete all detected threats.

Procedure 2: Scan and remove Live Security Platinum files with MalwareBytes Anti-Malware

To remove Live Security Platinum, download Malwarebytes Anti-Malware by clicking on the button below. This tool is effective in getting rid of Trojans, viruses and malware.

Download Live Security Platinum Removel Tool

1. After downloading, please install the program using the default settings.
2. At the end of the installation, please make sure that it will download necessary updates.
3. Once update has completed. The tool will launch.
4. Thoroughly scan the computer and remove all threats detected by this anti-malware program.

Procedure 3: Run TrendMicro's Fake Antivirus Remover (ATTK) to check and delete any remnants of Live Security Platinum.

As an added help to remove Live Security Platinum, you can scan the computer with Fake Antivirus Removal Tool. This software is provided and distributed by TrendMicro. Follow this procedure to run a scan with this tool.

1. Download the package by clicking on the button below. This will launch a new browser window that contains further details about the tool.

FakeAVRemover Download Link

2. Save the file to a location on your hard drive.
3. Browse for the location of the file and double-click to run. If you are using Windows Vista or Windows 7, right-click on extracted file attk_far_gui.exe and click on Run as Administrator.

Run FakeAVRemover

4. When program launch, it will run a command prompt to initialize, prepare components, and update the program.
5. Next it will open the graphical user interface (GUI) of Anti-Threat Toolkit.

FakeAVRemover GUI

6. Click on Scan Now. This operation will scan all Live Security Platinum files and processes in your computer and display a list of result for possible Fake Antivirus program and malware that needs to be removed.

FakeAVRemover Scan

7. Tick all items that are detected by the program, and then click Clean. The tool will start removing Live Security Platinum components from the computer.
8. If it asked you to restart Windows, please do so.

Procedure 4: Remove Rootkit Trojan with Avast aswMBR

A Trojan often drops malware using an advance technology known as rootkit. It hides the installation of Live Security Platinum from your anti-virus program and injects malicious code to running Windows processes. To complete the clean-up process, you also need to scan and remove rootkit Trojan.

1. Download aswMBR from Avast server. Save it to your computer.

Avast Rootkit Scanner

2. Double-click on the file aswMBR.exe to run the program.
3. If it prompts you to download the latest Avast! virus definition, please click Yes. This is necessary to identify most recent version of the Trojan as well as hidden files of Live Security Platinum.

Updating aswMBR

4. Click on Scan button to start checking your computer for presence of rootkit Trojan and other viruses. It will display a message "Scan finished successfully" when done.

aswMBR Scan

5. Click Fix or FixMBR to start removing infection. If aswMBR contains the latest Avast! virus definition file, it will automatically clean infected files on your PC.

Troubleshooting Guides

After removing a virus from your computer, the next move is to fix any damages caused by the infection. Most anti-virus programs are not designed to fix issues and errors initiated by Live Security Platinum. Here are some troubleshooting steps you need to perform on the PC after being compromised.

Fix and Restore Internet Connection After Live Security Platinum Infection

Windows Vista and Windows 7:
1. Go to Start > Run. Type cmd in the box (Search Program and files) and press Enter on keyboard.

Start and Run CMD

2. It will display a command prompt. Type the following and press Enter on keyboard after each command.
netsh int ip reset reset.log
(Press Enter on keyboard)

netsh winsock reset catalog
(Press Enter on keyboard)

Netshell DOS Command

3. Exit the command prompt window and please restart the computer.

Windows XP:
1. You will lose access to network services when Live Security Platinum spoils your Winsock settings. Click on the download button bellow to get a fresh copy of Winsock.Zip. Unzip the file on a proper directory. It will decompress a file called Winsock.reg.

Winsock Download

2. Right-click on Winsock.reg file, select Merge to add the value to your Windows registry. Press OK on the next prompt to confirm merging.
3. Restart the computer.
4. After the reboot, go to Start > All Programs > Accessories > Communications. Select Network Connections.
5. Right-click on Local Area Connection, select Properties from the list.

Network Properties

6. On General tab, click on Install. It will open a new window.

LAN Properties Install

7. Select Protocol from the list. Next, click Add.

Protocol for TCP

8. If it prompts for the location, click on Have Disk...
9. Type C:\Windows\inf in the Browse section. Click OK.
10. Select Internet Protocol (TCP/IP). Click OK to confirm.
11. You may now restart the computer.

Unhide Non-System Files and Folders

Live Security Platinum brings you more harm in such a way that it will hide all files and folders. You can change attributes of hidden files and folders manually but be careful with system files because they are set to be hidden to avoid accidental deletion. To unhide only non-system files and folders, follow this procedure.

1. Download the program Unhide Non-System Files. This is a free tool. Download page will open in a new window.

Unhide Non System Files

2. Once downloaded, double-click on the file to launch the program.

Note: If Smart Screen Filter is active, it alerts you that the file is "not commonly downloaded and could harm your computer". To proceed, please click on Actions. Select Run anyway from Smart Screen Filter pop-up.

Detection of Smart Screen Filter

3. When the program is running, please click on Start button to begin the restoration of your hidden files.

Unhide Files Interface

Steps to Restore Shortcut Links and Start Menu Icons

If Live Security Platinum stays long enough on the infected computer, it can cause more damages than expected. It modifies the look of the system and hides shortcut links and Start Menu icons. Perform these steps to restore shortcut links and missing icons.

1. Download the program Rogue Killer. This tool does not only fix certain problems cause by Live Security Platinum infection, it also finds and destroy presence of malicious files and registry entries.

RogueKiller Download

2. After downloading the file, double-click to run the program.

Note: If Smart Screen Filter is active, it alerts you that the file is "not commonly downloaded and could harm your computer". To proceed, please click on Actions. Select Run anyway from Smart Screen Filter pop-up.

3. When launch, the tool will run a scan on the computer and check it for presence of malware. Please let it scan the computer for remnants of Live Security Platinum.

4. Click on the ShortcutsFix button on right side of the interface. This action will restore missing shortcut links and Start Menu icons. The scan would take a few minutes.

RogueKiller Shortcut Fix Button

Protect your PC from Live Security Platinum or Similar Attack

Turn On Security Features of your Internet Browser

Internet Explorer - Activate SmartScreen Filter

Internet Explorer versions 8 and 9 has this feature called SmartScreen Filter. It helps detect phishing web sites and protect you from downloading malicious files online. You may have avoided Live Security Platinum virus if this has been active on your PC.To turn on SmartScreen Filter, follow these steps:

1. Please open Internet Explorer.
2. On top menu, select Tools (IE 9). For IE 8, please look for Safety menu.
3. Select SmartScreen Filter from the drop-down list and click on Turn on SmartScreen Filter.

IE SmartScreen Filter

4. Please restart Internet Explorer.

Google Chrome's Enable Phishing and Malware Protection

With Google Chrome's Phishing and Malware Detection feature, you will have lesser risks browsing the web. It will display a warning when the site you are trying to visit is suspicious. To enable Phishing and Malware Protection, please do these steps:

1. Open Google Chrome.
2. Click on the Customize and control Google Chrome (3-Bars Icon) located on top right corner of the browser.
3. Select Settings from the drop-down list.
4. Once on the settings page, click on Show advanced settings... at the bottom of the page to see the rest of the Chrome setup.
5. Locate Privacy section and mark 'Enable phishing and malware protection'.

Chrome Security Settings

6. Please restart Google Chrome. New settings keep your browser safe while surfing the web.

Mozilla Firefox - Block Attack Sites and Web Forgeries

Phishing and Malware Protection is a built-in feature on Firefox version 3 or later. It warns you when a page you are trying to visit contains phishing content or an attack site designed to drop threats on the computer. To help you keep safe while browsing the Internet using Firefox, please follow this guide:

1. Open Mozilla Firefox browser.
2. On top menu, click on Tools. Then select Options from the list.
3. Select Security and put a check mark on the following items:

  • Warn me when sites try to install add-ons
  • Block reported attack sites
  • Block reported web forgeries

Firefox Security Settings

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10 Responses to“Live Security Platinum”

  1. minnie
    June 19, 2012 at 5:14 am #

    Just want to let anyone know that after trying several methods from different web site, this one catches all viruses. I have managed to remove live security platinum using other procedures but my computer remains in danger. My Internet is still blocked and all folders are missing.
    After following the procedure above all problems are gone. Aswmbr is a good tool. Most of all it is free. It found several Trojans on my MBR that was not detected previously by other scans. I feel that my computer is safe now. No more pop-up alerts coming from my antivirus program.

    Thanks again. I really appreciate your effort in putting this excellent guide.

  2. Gordhan Das
    July 16, 2012 at 1:07 pm #

    Thanks a lot for detailed solution. This helped me this fake AV. Thanks again.

  3. Gina
    August 4, 2012 at 6:42 pm #

    I had the Live Security Platinum virus on my Windows Vista desktop. Had gotten into safe mode and 1st ran RKill, then Malwarebytes. Malwarebytes kept finding the same trojans and viruses, would remove/quarantine…but the page redirects continued. Went to boot in safe mode and I could no longer boot my computer. When pc went to boot, I got a message:
    I googled the above error message, and most hits pointed to a ‘bad hard-drive’. I was certain this was not the case. One smart person did indicate that viruses can also damage your computer’s MBR (Master Boot Record). Do NOT assume your hard drive is bad if you get the message above. Instead, go into your BIOS (F2) and disable the networking from your boot list. You should be able to boot your computer into safe mode. Run each of the programs that were listed above. The Avast aswMBR is the one that finally found and removed the evil little virused file ‘C:\windows\assembly\GAC\desktop.ini win32:sirefef-PL [Rtk]. After that, I use the software above from which fixed the damage. No more Live Security Platinum, no more page redirects, no more issues with browsers!!! Thank you to all who provided & compiled the above tools, they are simple to use and they DO WORK!

  4. Denise
    August 8, 2012 at 9:59 pm #

    My antivirus software appeared to have detected the trojan and to have deleted it. However, I couldn’t access some websites; blank page, request for personal details, page not found. Stepped through these procedures which are all free, and it found a number of infected files. Had to be patient with the scan at step 4. Absolutely brilliant. Thank you.

  5. michael
    August 25, 2012 at 10:49 pm #

    We seem to be thoroughly infected. Firefox won’t start it says it is infected so we can’t do any internet downaloads of real antivirus software. CMD says it is infected too. Any thoughts?

  6. Peter
    August 26, 2012 at 7:59 pm #

    The activation code listed above does not work. Do you have another up to date code I can use please?

  7. Paul Latus
    August 29, 2012 at 2:37 am #

    I am not proficient with computers but I have just removed platinum just by disconnecting from internet, Restarting, finding the platinum files by searching manually for newly installed files and deleting them, then restarting again (platinum continues to run from RAM after you delete it).
    So far absolutely no sign of it and no problem with other programs either.

  8. bryon
    August 31, 2012 at 2:35 am #

    Hi ,
    I got this rogue live platinum security yesterday, and though it was a pain I did finally manage to get it taken off of my computer.
    As i had lost control of my computer(task manager, windows security essentials, windows defender, and all other programs except internet) I really had no way to defend my computer against this virus.
    I did some quick research and found that a software called “spy hunter 4″ was recommended by, i downloaded the free version and once it was installed i regained complete control of my computer again. I ran a scan with spyhunter and found all the threats, but in order to remove them i needed to pay $30 to register spyhunter.
    Determined to not pay, I downloaded AVG, the free version, ran a scan and found that AVG only found a few of the threats that spyhunter had found. I removed the found threats with AVG.
    Still determined not to pay the $30 to register spyhunter, i ran a scan with security essentials (because i downloaded spy hunter and was allowed full access to my computer again, windows security essentials was working again even though it was not registered) security essentials found A TON more threats that AVG could not find and removed the threats, however, it still did not find all the threats that SpyHunter 4 had found. Namely there were still 7 threats that AVG combined with Windows Security Essentials, could not find.
    I forked out the $30 and registered SpyHunter 4 , ran a scan and removed the threats. My computer runs great now. Upon a restart i found no threats with any of the 3 antivirus softwares i was using. I never heard of SpyHunter before, but I must say it is a nice little piece of software, though with spyhunter and avg on my computer they do tend to bog down my ram slightly. I will probably remove the free trial version avg soon.
    Again this works, and good luck

  9. Carlos Padilla
    September 4, 2012 at 2:27 pm #

    i renew my live security platinum on 08/24/2012 and its not working request a new renewal

  10. sol
    November 27, 2012 at 8:02 pm #

    To get all your programs working again: easy way, worked twice for me

    Windows explorer will sitll run (since fake virus needs it to cheat you and run itself), so go and find task mananger (taskmgr.exe) located at C:\Windows directory, or any other process manager you can find on internet, like ProcessExplorer… Since i have tuneUp utilities already installed i use tuneUp Process manager, anyway, the thing is that te fake virus will not let you run any of these to kill process, but if you make a copy of the exe file and rename it to explorer.exe it will!… so: you will open a task manager under the name of explorer… it wont affect anything on your computer, kill any suspictious process, and voilá, you got control again on your computer again, programs, internet, whatever. Delete if you want the copied/renamed exe if you want or save it for anytime, just remember what it really is.

    Now… you need to get rid off all the virus programs and stuff, follow the steps to erase any exe and registry entries mentioned over here or if you feel more safe use something like spyhunter or tools.

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