SGAE Paysafe Virus

On this page is detailed description of SGAE. Ways to remove the threat and methods to protect the computer against similar attack is also presented.

SGAE Paysafe is a ransom Trojan that locks the desktop on the infected computer. It commonly displays a message “SGAE El ordenador se ha bloqueado” that when translated to English means “SGAE The computer is locked.”

The Trojan will pretend to be a genuine message from an authority, which blocks the computer for having been involved in illegal activities. It accuses victims of using pirated software, watching illicit videos, and storing illegal copies of program.

As a fine to mentioned prohibited activities. SGAE virus demands user to pay the amount of 100 Euro. It asks that payment should be made through paysafecard. This is a process where users can pay online, without bank account or credit card.

After sending the requested charges, user will be given a code that can be used to unlock the computer. Without this code and while SGAE virus remains on the system, it will never let you gain access to the PC. However, there is a workaround for this without paying a 100 Euro. On the instruction you can find here, we advise the use of a bootable scanner that will remove SGAE Paysafe virus files and registry modules. This is the simplest method we know that can delete the threat from an infected computer.

TypeRansomware
Sub-TypeWindows Lock, PC Lock
OS AffectedWindows

What are the Symptoms of SGAE Paysafe Virus Infection?

SGAE Paysafe will deny your access to Windows and all programs installed in it. It also replaces the desktop with a ransom messages as show in the images below.

SGAE Paysafe Virus

Follow these Procedures to Remove SGAE

Procedure 1 : Create bootable USB drive via Kaspersky Rescue Disk

Procedure 2 : Start the computer with Kaspersky Rescue Disk

Procedure 3 : Remove SGAE with WindowsUnlocker

Procedure 4 : Run a virus scan using the same tool to ensure that no more leftover items from SGAE

Ransom Trojans and viruses will lock the screen and makes the computer unusable. Common ways to deal with this type of infection is to boot the PC using another device. For this tutorial we will do a bootable disk that contains SGAE remover.

Create a USB Bootable Device

1. Download Kaspersky Rescue Disk from their official server. Click the button below. The file will be in .ISO format.

2. Download this utility called rescue2usb to record your .ISO file into the USB drive. Obviously you need a USB thumb drive at least 512MB in capacity. Plug it to the computer.

3. Once you have the two programs, double-click on the rescue2usb.exe to start creating a bootable USB drive.
4. You will see on the screen in the program called Kasperksy USB Rescue Disk Maker. Click on Browse and locate the .ISO file.
5. Under USB Medium, select the proper drive of your USB device.
6. Click on START. It will now begin to create a bootable USB drive with Kaspersky Rescue Disk in it.

Start the Computer with Kaspersky Rescue Disk.

1. You must set the computer to use other bootable device aside from hard drive. For this procedure, enable your BIOS to boot to USB device. If you are not familiar with this, please refer to your computer's instruction manual.

2. Another option is to access the Boot Menu right after you turn one the PC. It will present a Menu so that you can select a preferred boot drive. Select Removable Devices.

Boot Menu

3. Your computer will now start and load Kaspersky Rescue Disk.
4. If you see a message on the screen, please Press any key to enter the menu. You only have 10 seconds to do this, otherwise it will boot with the hard drive.

5. Next screen will be the interface language. Please select desired language to use.
6. You must run the program in Graphic Mode. This gives you easy access to all commands and menus.
7. End User License Agreement will appear. Please accept to continue using the program. Press 1 to proceed.

Using WindowsUnlocker to Remove SGAE

1.Click on the K button at the lower left corner of the screen.

2. Select Terminal on the list. It will open a command prompt.
3. Type windowsunlocker and press Enter on your keyboard.

4. On WindowsUnlocker menu, please type 1 to Unlock Windows. This utility will clean the registry for malicious entries.

5. After the cleanup process, it will display the menu once more.
6. Press 0 on your keyboard to exit WindowsUnlocker.

Run a Virus Scan

1. After removing SGAE, you need to delete all remaining components.
2. Click on the K to display the menu.

3. Select Kaspersky Rescue Disk. This will open the virus scanning tool.
4. You need to update the program first. Select My Update Center tab and click on Start update. This requires an Internet connection.

5. After updating the program, select Object Scan tab and click on Start Object Scan. You must scan the following:

  • Disk boot sectors
  • Hidden startup objects
  • All drives

6. Scanning the entire hard drive may take some time. Please let the scan to finish.
7. Once the scan process is complete, the tool will prompt you for preferred actions on detected threats. Deleting all threats is recommended.
8. You can now turn off the computer, unplug the USB drive, and start Windows in normal mode.

Protect your PC from SGAE or Similar Attack

Turn On Security Features of your Internet Browser

Internet Explorer - Activate SmartScreen Filter

Internet Explorer versions 8 and 9 has this feature called SmartScreen Filter. It helps detect phishing web sites and protect you from downloading malicious files online. You may have avoided SGAE virus if this has been active on your PC. To turn on SmartScreen Filter, follow these steps:

1. Please open Internet Explorer.
2. On top menu, select Tools (IE 9). For IE 8, please look for Safety menu.
3. Select SmartScreen Filter from the drop-down list and click on Turn on SmartScreen Filter.

IE SmartScreen Filter

4. Please restart Internet Explorer.

Google Chrome's Enable Phishing and Malware Protection

With Google Chrome's Phishing and Malware Detection feature, you will have lesser risks browsing the web. It will display a warning when the site you are trying to visit is suspicious. To enable Phishing and Malware Protection, please do these steps:

1. Open Google Chrome.
2. Click on the Customize and control Google Chrome (3-Bars Icon) located on top right corner of the browser.
3. Select Settings from the drop-down list.
4. Once on the settings page, click on Show advanced settings... at the bottom of the page to see the rest of the Chrome setup.
5. Locate Privacy section and mark 'Enable phishing and malware protection'.

Chrome Security Settings

6. Please restart Google Chrome. New settings keep your browser safe while surfing the web.

Mozilla Firefox - Block Attack Sites and Web Forgeries

Phishing and Malware Protection is a built-in feature on Firefox version 3 or later. It warns you when a page you are trying to visit contains phishing content or an attack site designed to drop threats on the computer. To help you keep safe while browsing the Internet using Firefox, please follow this guide:

1. Open Mozilla Firefox browser.
2. On top menu, click on Tools. Then select Options from the list.
3. Select Security and put a check mark on the following items:

  • Warn me when sites try to install add-ons
  • Block reported attack sites
  • Block reported web forgeries

Firefox Security Settings

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