Remove JuicyLemon Ransomware (Virus Removal)

JuicyLemon Ransomware is a computer virus that executes file encryption. It states that you will not be able to access all files stored on your computer until they were decrypted. And then the only way to decrypt those files is to pay for the amount of money demanded by crooks.

Threat Summary

Brief Description:This ransom virus encrypts selected files on the computer and prompt user to pay for decryption key.


JuicyLemon is a ransomware-type virus that covertly installed on target machine. This virus locked your PC and prevents you from accessing all stored files. Unlike other ransomware virus, JuicyLemon add a quite long extension to encrypted files like .id-[victim’s ID]_email1_support_@_juicylemon.biz_email2_provectus_@_protenmail.com_BitMessage_BM-NBRCUPTenKgYbLVCAfeVUHVsHFK6Ue2F. Also, it did not display a ransom note on your windows desktop. Instead, it creates the RESTORE_FILES.txt and places it in each folder of encrypted files.

JuicyLemon virus does demand to pay for about €1000 in order to decrypt your data. This is in exchange for the private key that holds by malware authors. It says that merely paying the demand will let you regain access to your files. In order to pay the ransom, you have to pay it in Bitcoins and contact crooks through the email address given.

Please keep in mind that paying the ransom is not the key to decrypt your files. Cyber crooks only give you false hopes. Paying the ransom would not lead to your files being returned. It was just like spending your money for nothing. One thing is certain about JuicyLemon virus; malware author will get the money and gives you nothing in return. This is how JuicyLemon really works. JuicyLemon was made to extort money from its victims.

JuicyLemon is just the same among countless number of ransomware-type viruses which retrieval of data is beyond doubt not implement as promised. They are all the same in terms of locking the machine and ends up only in collecting the ransom.


Procedures to Remove JuicyLemon

Removal steps on this page will help you get rid of the threat effectively using tools and virus scanners. Please make sure that you will carry out the guide in exact order.

Procedure 1: Scan Computer in Safe Mode Using Installed Anti-virus Program

1. First, we will try to remove Remove JuicyLemon Ransomware (Virus Removal) by running a virus scan under Safe Mode with Networking. To perform this task, please complete these procedures.

Start in Safe Mode with Networking (Windows XP/Vista/7 Instruction)

- Please restart the computer and just before Windows start, press F8 on your keyboard repeatedly. You will be presented with Advanced Options Menu.
- From the selections, choose Safe Mode with Networking. Please use keyboard's arrow up/down to navigate between selections and press Enter to proceed.


Start Windows 8 in Safe Mode with Networking

- Please restart the computer and as soon as it begins to start, please press Shift+F8 keys.
- Instead of seeing Advance Boot Options, Windows 8 will display Recovery Mode. Continue with the given steps until you reach Safe Mode function.
- Click on 'See advanced repair options'.


- Then, click on Troubleshoot.
- Next, please select Advanced options.
- On the next window, please choose Windows Startup Settings.
- Lastly, click on Restart button. Windows 8 will now restart and boot into Advanced Boot Option wherein you can run the system in Safe Mode with Networking.


2. Open your installed anti-virus programs and update it to the most recent version by automatically downloading necessary updates.

3. Thoroughly scan the computer and remove all identified threats. Do not restart or turn off the computer after the scan process. You still need to run another scan. Please follow the next procedure.

Procedure 2: Scan and remove JuicyLemon files with MalwareBytes Anti-Malware

To remove JuicyLemon, download Malwarebytes Anti-Malware. This tool is effective in getting rid of Trojans, viruses and malware.

Download Removal Tool

1. After downloading, please install the program using the default settings.

2. At the end of the installation, please make sure that it will download necessary updates.

3. Once update has completed, MBAM will launch.

MBAM Scanner

4. Select SCAN from the top menu. Then, click on Threat Scan (Recommended) section.

5. Click on Start Scan to thoroughly scan the computer. Remove all threats detected by this anti-malware program after the process.

Procedure 3: Run Microsoft Safety Scanner to remove JuicyLemon components.

MS Safety Scanner is a free security tool that offers on-demand virus scanning and helps remove threats from the infected computer. It is a stand-alone program that works even with existing antivirus program.

Important: Each download of Microsoft Safety Scanner expires 10 days after the acquisition date. If this period lapses, you need to download the same program from the same location again. New download contains newer virus definition and database to detect and clean most recent viruses.

To use this tool in removing JuicyLemon, please follow this procedure.

1. Download Microsoft Safety Scanner from official web site. Click on the button below.

Download Safety Scanner

2. Save the file to a convenient location such as Desktop.

3. Once the download completes, browse the folder and double-click on the file msert.exe. Icon for this file looks like this.

MS Safety Scanner Icon

4. If Windows prompts for a security warning and ask if you want to run the file, click on Run. For Windows Vista/7 users, you may right-click on the file and select Run as administrator from the selection.

Run as administrator

5. On initial run, the tool will display End User License Agreement, please accept the terms and click Next. Continue on the process until you reach the Scan Type window.

6. Select on Full scan to entire the system and detect any presence of JuicyLemon. Then, click Next button to begin the scan process. Scanning may take a while, please be patient.

Full Scan

7. Once Microsoft Safety Scanner finished on scanning the computer, it will display the result. If it finds presence of JuicyLemon and other malware, the tool removes them automatically.

8. Click on Finish button to close the tool.

Recover JuicyLemon Encrypted Files

Use ShadowExplorer to Recover Files

Recovering JuicyLemon encrypted files using this tool may only be possible if the virus did not erased the Shadow Copies of files on your computer. Volume Shadow Service is a Windows feature and is a component of Windows Backup and System Restore. Backup data are kept automatically in the system after enabling System Restore. Therefore, you may never use this feature when System Restore not active on the computer.

1. Download the most recent version of ShadowExplorer from their official website. Click the button below.

Download ShadowExplorer

2. Install this program on your computer. It should initialize after the installation process. You may also double-click the created icon to run ShadowExplorer.

Click Icon

3. On main interface, click on the Drive Path at upper left corner to list all Volume Shadow Copies kept on your computer.

Select Drive

4. Select preferred time and date you wish to restore. It is suggested to select the most recent copy before the JuicyLemon infection.

5. Right-click on the folder you wish to restore. Then, click on Export.

Export Files

6. ShadowExplorer will prompt for the new location of files to recover. Please specify the path where you want to save copies of your files.

JuicyLemon Decryption Tool

At this time, there is no definite way to decrypt files encrypted by JuicyLemon. We are waiting for decryption tool from various computer security developers. You will see update on this area as soon as JuicyLemon decryptor was made available.

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