Green_Ray Ransomware (Virus Removal)

Green_Ray Ransomware is a computer virus which main function is to encrypt your personal and sensitive data. Schemers demand for payment or the so-called ransom so as to restore your files. But please be reminded that paying the ransom cannot surely resolve the issue, instead, merely removal of this malware.

Threat Summary

Threat: Green_Ray
Type: Ransomware
Brief Description: This ransom virus encrypts selected files on the computer and prompt user to pay for decryption key.

Description

Green_Ray is a computer virus that targets to encrypt all stored files on the system. This malware appends the .green_ray(@)aol.com.xtbl extension to all encrypted files. Then instantly after encryption of your photos, videos, documents, and other personal files, Green_Ray virus shows ransom note on your desktop.

The warning message stated that your files have been encrypted. In order to decrypt your files, you need the private key. However, cyber crooks holds the control to this decryption key. It obliged victims to pay for certain amount in exchange for the private key. Victims are advised to contact cyber crooks at green_ray@india.com. Right there, they will explain to you about the ransom. This includes the mode of payment, amount to be paid, and the time frame.

The sad truth was that, even if you pay the ransom or the amount demanded by crooks, there is no guarantee that your files can be restored. The real motive of Green_Ray virus is just to lock your files and asks for a ransom. Green_Ray is simply a way of crook to collect money from its victims. Decrypting your files is beyond doubt none of their business to any further extent.

Do never try to pay the ransom or even try to contact Green_Ray authors. Dealing with them will give you nothing but negative results. To restore your files, your backup is considered as the best key to solve this issue for now. As regard to Green_Ray virus, you can fully get rid of it from your system. Just do follow the steps below as instructed.

Green_Ray

Procedures to Remove Green_Ray

Removal steps on this page will help you get rid of the threat effectively using tools and virus scanners. Please make sure that you will carry out the guide in exact order.

Procedure 1: Scan Computer in Safe Mode Using Installed Anti-virus Program

1. First, we will try to remove Green_Ray Ransomware (Virus Removal) by running a virus scan under Safe Mode with Networking. To perform this task, please complete these procedures.

Start in Safe Mode with Networking (Windows XP/Vista/7 Instruction)

- Please restart the computer and just before Windows start, press F8 on your keyboard repeatedly. You will be presented with Advanced Options Menu.
- From the selections, choose Safe Mode with Networking. Please use keyboard's arrow up/down to navigate between selections and press Enter to proceed.

win7-safemode

Start Windows 8 in Safe Mode with Networking

- Please restart the computer and as soon as it begins to start, please press Shift+F8 keys.
- Instead of seeing Advance Boot Options, Windows 8 will display Recovery Mode. Continue with the given steps until you reach Safe Mode function.
- Click on 'See advanced repair options'.

win8-recovery

- Then, click on Troubleshoot.
- Next, please select Advanced options.
- On the next window, please choose Windows Startup Settings.
- Lastly, click on Restart button. Windows 8 will now restart and boot into Advanced Boot Option wherein you can run the system in Safe Mode with Networking.

win8-safemode

2. Open your installed anti-virus programs and update it to the most recent version by automatically downloading necessary updates.

3. Thoroughly scan the computer and remove all identified threats. Do not restart or turn off the computer after the scan process. You still need to run another scan. Please follow the next procedure.

Procedure 2: Scan and remove Green_Ray files with MalwareBytes Anti-Malware

To remove Green_Ray, download Malwarebytes Anti-Malware. This tool is effective in getting rid of Trojans, viruses and malware.

Download Removal Tool

1. After downloading, please install the program using the default settings.

2. At the end of the installation, please make sure that it will download necessary updates.

3. Once update has completed, MBAM will launch.

MBAM Scanner

4. Select SCAN from the top menu. Then, click on Threat Scan (Recommended) section.

5. Click on Start Scan to thoroughly scan the computer. Remove all threats detected by this anti-malware program after the process.

Procedure 3: Run Microsoft Safety Scanner to remove Green_Ray components.

MS Safety Scanner is a free security tool that offers on-demand virus scanning and helps remove threats from the infected computer. It is a stand-alone program that works even with existing antivirus program.

Important: Each download of Microsoft Safety Scanner expires 10 days after the acquisition date. If this period lapses, you need to download the same program from the same location again. New download contains newer virus definition and database to detect and clean most recent viruses.

To use this tool in removing Green_Ray, please follow this procedure.

1. Download Microsoft Safety Scanner from official web site. Click on the button below.

Download Safety Scanner

2. Save the file to a convenient location such as Desktop.

3. Once the download completes, browse the folder and double-click on the file msert.exe. Icon for this file looks like this.

MS Safety Scanner Icon

4. If Windows prompts for a security warning and ask if you want to run the file, click on Run. For Windows Vista/7 users, you may right-click on the file and select Run as administrator from the selection.

Run as administrator

5. On initial run, the tool will display End User License Agreement, please accept the terms and click Next. Continue on the process until you reach the Scan Type window.

6. Select on Full scan to entire the system and detect any presence of Green_Ray. Then, click Next button to begin the scan process. Scanning may take a while, please be patient.

Full Scan

7. Once Microsoft Safety Scanner finished on scanning the computer, it will display the result. If it finds presence of Green_Ray and other malware, the tool removes them automatically.

8. Click on Finish button to close the tool.

Recover Green_Ray Encrypted Files

Green_Ray Decryption Tool

1. Download Kaspersky RakhniDecryptor version 1.17.8.0 or later from this official website link.

2. After downloading, extract the file to a folder on your hard drive.

3. Locate RakhniDecryptor.exe tool and double-click to launch the scanner.

RakhniDecryptor Icon

4. Click on Start Scan to initiate the process. RakhniDecryptor will prompt you to specify path to encrypted files.

RakhniDecryptor Start Scan

5. Navigate to folder containing .green_ray@aol.com.xtbl file and select specific type such as .XLS, .DOC, .JPG, and so on. TEXT file should not be selected as there were reports of decryption problem when selecting this file type.

Select .green_ray@aol.com.xtbl Files

6. When done with the selection, please click Open button. RakhniDecryptor will use your chosen file as a pattern to scan remaining encrypted .green_ray@aol.com.xtbl files. This process may take a while. Please wait for the scan to finish.

7. Once done with the scan and decryption, RakhniDecryptor will display scan results including numbers of scanned items and productively decrypted files.

RakhniDecryptor Scan Completed

8. You can click on Details to view specific items of recovered files. See image below for reference.

RakhniDecryptor Scan Results

Use ShadowExplorer to Recover Files

Recovering Green_Ray encrypted files using this tool may only be possible if the virus did not erased the Shadow Copies of files on your computer. Volume Shadow Service is a Windows feature and is a component of Windows Backup and System Restore. Backup data are kept automatically in the system after enabling System Restore. Therefore, you may never use this feature when System Restore not active on the computer.

1. Download the most recent version of ShadowExplorer from their official website. Click the button below.

Download ShadowExplorer

2. Install this program on your computer. It should initialize after the installation process. You may also double-click the created icon to run ShadowExplorer.

Click Icon

3. On main interface, click on the Drive Path at upper left corner to list all Volume Shadow Copies kept on your computer.

Select Drive

4. Select preferred time and date you wish to restore. It is suggested to select the most recent copy before the Green_Ray infection.

5. Right-click on the folder you wish to restore. Then, click on Export.

Export Files

6. ShadowExplorer will prompt for the new location of files to recover. Please specify the path where you want to save copies of your files.

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