Gerkaman@aol.com.xtbl Ransomware (Virus Removal)

Gerkaman@aol.com.xtbl virus is a type of ransomware which mere intention is to extort money from computer users. All files stored on infected computer were encrypted, and the only way to regain access to those files is to pay the sum of money required by crooks.

Threat Summary

Threat: Gerkaman@aol.com.xtbl
Type: Ransomware
Brief Description: This ransom virus encrypts selected files on the computer and prompt user to pay for decryption key.

Description

Gerkaman@aol.com.xtbl is a virus that belongs to ransomware class. It locks your files and asks to pay a ransom for the private key. It affixes the .Gerkaman@aol.com.xtbl extension to all encrypted files. Then it changes the desktop background and shows the ransom message. It contains message on how to restore your files.

Gerkaman@aol.com.xtbl stated that you have to send three encrypted files to them. This is only to assure you that they can decrypt your files. And at the same time, they might convince you to pay the amount to retrieve your data. You can regain access to your files by using original decryption key. Yet, you can only get it by means of contacting the malware author. You have to email them at Gerkaman@aol.com. It did not give any exact amount that need to be paid. But all details as regards to paying the ransom will be instructed to you once you contact hackers.

Dealing with cyber crooks is just a complete waste of time and money. Even if you pay the amount ordered, your files are still encrypted. It was like allowing the intruder to profit from this online modus. You cannot really regain access to your files once payment was made. It was merely a false claimed. Gerkaman@aol.com.xtbl in fact, has no any intent to deliver the private key that you need to decrypt your data.

Please be warned that Gerkaman@aol.com.xtbl virus is a denial-of-access attack. It refrains victims from accessing to its own files to increase chances of paying the ransom. That way, Gerkaman@aol.com.xtbl can profitably extort money from its victims.

Gerkaman@aol.com.xtbl is a malicious code that often established in many windows system through spam email with malicious attachments. Therefore, never open an email from an unknown source no matter how decent it may seem. Meanwhile, to save your system from further damages that Gerkaman@aol.com.xtbl can cause, feel free to use the removal steps on this page.

Gerkaman@aol.com.xtbl

Procedures to Remove Gerkaman@aol.com.xtbl

Removal steps on this page will help you get rid of the threat effectively using tools and virus scanners. Please make sure that you will carry out the guide in exact order.

Procedure 1: Scan Computer in Safe Mode Using Installed Anti-virus Program

1. First, we will try to remove Gerkaman@aol.com.xtbl Ransomware (Virus Removal) by running a virus scan under Safe Mode with Networking. To perform this task, please complete these procedures.

Start in Safe Mode with Networking (Windows XP/Vista/7 Instruction)

- Please restart the computer and just before Windows start, press F8 on your keyboard repeatedly. You will be presented with Advanced Options Menu.
- From the selections, choose Safe Mode with Networking. Please use keyboard's arrow up/down to navigate between selections and press Enter to proceed.

win7-safemode

Start Windows 8 in Safe Mode with Networking

- Please restart the computer and as soon as it begins to start, please press Shift+F8 keys.
- Instead of seeing Advance Boot Options, Windows 8 will display Recovery Mode. Continue with the given steps until you reach Safe Mode function.
- Click on 'See advanced repair options'.

win8-recovery

- Then, click on Troubleshoot.
- Next, please select Advanced options.
- On the next window, please choose Windows Startup Settings.
- Lastly, click on Restart button. Windows 8 will now restart and boot into Advanced Boot Option wherein you can run the system in Safe Mode with Networking.

win8-safemode

2. Open your installed anti-virus programs and update it to the most recent version by automatically downloading necessary updates.

3. Thoroughly scan the computer and remove all identified threats. Do not restart or turn off the computer after the scan process. You still need to run another scan. Please follow the next procedure.

Procedure 2: Scan and remove Gerkaman@aol.com.xtbl files with MalwareBytes Anti-Malware

To remove Gerkaman@aol.com.xtbl, download Malwarebytes Anti-Malware. This tool is effective in getting rid of Trojans, viruses and malware.

Download Removal Tool

1. After downloading, please install the program using the default settings.

2. At the end of the installation, please make sure that it will download necessary updates.

3. Once update has completed, MBAM will launch.

MBAM Scanner

4. Select SCAN from the top menu. Then, click on Threat Scan (Recommended) section.

5. Click on Start Scan to thoroughly scan the computer. Remove all threats detected by this anti-malware program after the process.

Procedure 3: Run Microsoft Safety Scanner to remove Gerkaman@aol.com.xtbl components.

MS Safety Scanner is a free security tool that offers on-demand virus scanning and helps remove threats from the infected computer. It is a stand-alone program that works even with existing antivirus program.

Important: Each download of Microsoft Safety Scanner expires 10 days after the acquisition date. If this period lapses, you need to download the same program from the same location again. New download contains newer virus definition and database to detect and clean most recent viruses.

To use this tool in removing Gerkaman@aol.com.xtbl, please follow this procedure.

1. Download Microsoft Safety Scanner from official web site. Click on the button below.

Download Safety Scanner

2. Save the file to a convenient location such as Desktop.

3. Once the download completes, browse the folder and double-click on the file msert.exe. Icon for this file looks like this.

MS Safety Scanner Icon

4. If Windows prompts for a security warning and ask if you want to run the file, click on Run. For Windows Vista/7 users, you may right-click on the file and select Run as administrator from the selection.

Run as administrator

5. On initial run, the tool will display End User License Agreement, please accept the terms and click Next. Continue on the process until you reach the Scan Type window.

6. Select on Full scan to entire the system and detect any presence of Gerkaman@aol.com.xtbl. Then, click Next button to begin the scan process. Scanning may take a while, please be patient.

Full Scan

7. Once Microsoft Safety Scanner finished on scanning the computer, it will display the result. If it finds presence of Gerkaman@aol.com.xtbl and other malware, the tool removes them automatically.

8. Click on Finish button to close the tool.

Recover Gerkaman@aol.com.xtbl Encrypted Files

Gerkaman@aol.com.xtbl Decryption Tool

1. Download Kaspersky RakhniDecryptor version 1.17.8.0 or later from this official website link.

2. After downloading, extract the file to a folder on your hard drive.

3. Locate RakhniDecryptor.exe tool and double-click to launch the scanner.

RakhniDecryptor Icon

4. Click on Start Scan to initiate the process. RakhniDecryptor will prompt you to specify path to encrypted files.

RakhniDecryptor Start Scan

5. Navigate to folder containing Gerkaman@aol.com.xtbl file and select specific type such as .XLS, .DOC, .JPG, and so on. TEXT file should not be selected as there were reports of decryption problem when selecting this file type.

Select Gerkaman@aol.com.xtbl Files

6. When done with the selection, please click Open button. RakhniDecryptor will use your chosen file as a pattern to scan remaining encrypted Gerkaman@aol.com.xtbl files. This process may take a while. Please wait for the scan to finish.

7. Once done with the scan and decryption, RakhniDecryptor will display scan results including numbers of scanned items and productively decrypted files.

RakhniDecryptor Scan Completed

8. You can click on Details to view specific items of recovered files. See image below for reference.

RakhniDecryptor Scan Results

Use ShadowExplorer to Recover Files

Recovering Gerkaman@aol.com.xtbl encrypted files using this tool may only be possible if the virus did not erased the Shadow Copies of files on your computer. Volume Shadow Service is a Windows feature and is a component of Windows Backup and System Restore. Backup data are kept automatically in the system after enabling System Restore. Therefore, you may never use this feature when System Restore not active on the computer.

1. Download the most recent version of ShadowExplorer from their official website. Click the button below.

Download ShadowExplorer

2. Install this program on your computer. It should initialize after the installation process. You may also double-click the created icon to run ShadowExplorer.

Click Icon

3. On main interface, click on the Drive Path at upper left corner to list all Volume Shadow Copies kept on your computer.

Select Drive

4. Select preferred time and date you wish to restore. It is suggested to select the most recent copy before the Gerkaman@aol.com.xtbl infection.

5. Right-click on the folder you wish to restore. Then, click on Export.

Export Files

6. ShadowExplorer will prompt for the new location of files to recover. Please specify the path where you want to save copies of your files.

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