CerberTear Ransomware (Virus Removal)

CerberTear ransomware is a virus that locks access to victim’s files. Malware author demand to pay a ransom in order to decrypt those files or else, there is no way to bring those files back.

Threat Summary

Threat: CerberTear
Type: Ransomware
Brief Description: This ransom virus encrypts selected files on the computer and prompt user to pay for decryption key.

Description

CerberTear is a virus which derived from Cerber ransomware. It restricts victims to access their own files. CerberTear virus encrypts data such as photos, videos, audios, and other valuable files. Then it adds the .cerber extension to all encrypted files.

CerberTear ransom virus creates an HTML file containing message stating that your files are encrypted. Malware authors claim that the only way to get back those data is to pay a ransom in exchange for Cerber Decryptor. Without paying the ransom, decrypting your files is definitely not possible. Victims were advised to pay for 0.4 Bitcoin or $284.38 for the time being.

We highly advised you not to contact them and not even think to pay the ransom. CerberTear virus authors will not really decrypt your files even after payment was made. Contacting them will surely a waste of time and your money. Besides, you have no assurance that when you give their demand they will restore your files.

CerberTear virus is merely created to extort money from its victims. Giving their demand is like allowing them or tolerating these people to profit from this scheme. So you better not to deal with them. The best possible solution to bring back your files is through your backup resources.

CerberTear virus uses a number of tricky methods as its way of distribution. This is often serves as malicious email attachment. This is also comes bundle in many downloadable programs. CerberTear may also obtained by common users when they visit a compromised or malicious web site.

In saving your machine from further attack, then you must removed CerberTear virus as soon as you can.

CerberTear

Procedures to Remove CerberTear

Removal steps on this page will help you get rid of the threat effectively using tools and virus scanners. Please make sure that you will carry out the guide in exact order.

Procedure 1: Scan Computer in Safe Mode Using Installed Anti-virus Program

1. First, we will try to remove CerberTear Ransomware (Virus Removal) by running a virus scan under Safe Mode with Networking. To perform this task, please complete these procedures.

Start in Safe Mode with Networking (Windows XP/Vista/7 Instruction)

- Please restart the computer and just before Windows start, press F8 on your keyboard repeatedly. You will be presented with Advanced Options Menu.
- From the selections, choose Safe Mode with Networking. Please use keyboard's arrow up/down to navigate between selections and press Enter to proceed.

win7-safemode

Start Windows 8 in Safe Mode with Networking

- Please restart the computer and as soon as it begins to start, please press Shift+F8 keys.
- Instead of seeing Advance Boot Options, Windows 8 will display Recovery Mode. Continue with the given steps until you reach Safe Mode function.
- Click on 'See advanced repair options'.

win8-recovery

- Then, click on Troubleshoot.
- Next, please select Advanced options.
- On the next window, please choose Windows Startup Settings.
- Lastly, click on Restart button. Windows 8 will now restart and boot into Advanced Boot Option wherein you can run the system in Safe Mode with Networking.

win8-safemode

2. Open your installed anti-virus programs and update it to the most recent version by automatically downloading necessary updates.

3. Thoroughly scan the computer and remove all identified threats. Do not restart or turn off the computer after the scan process. You still need to run another scan. Please follow the next procedure.

Procedure 2: Scan and remove CerberTear files with MalwareBytes Anti-Malware

To remove CerberTear, download Malwarebytes Anti-Malware. This tool is effective in getting rid of Trojans, viruses and malware.

Download Removal Tool

1. After downloading, please install the program using the default settings.

2. At the end of the installation, please make sure that it will download necessary updates.

3. Once update has completed, MBAM will launch.

MBAM Scanner

4. Select SCAN from the top menu. Then, click on Threat Scan (Recommended) section.

5. Click on Start Scan to thoroughly scan the computer. Remove all threats detected by this anti-malware program after the process.

Procedure 3: Run Microsoft Safety Scanner to remove CerberTear components.

MS Safety Scanner is a free security tool that offers on-demand virus scanning and helps remove threats from the infected computer. It is a stand-alone program that works even with existing antivirus program.

Important: Each download of Microsoft Safety Scanner expires 10 days after the acquisition date. If this period lapses, you need to download the same program from the same location again. New download contains newer virus definition and database to detect and clean most recent viruses.

To use this tool in removing CerberTear, please follow this procedure.

1. Download Microsoft Safety Scanner from official web site. Click on the button below.

Download Safety Scanner

2. Save the file to a convenient location such as Desktop.

3. Once the download completes, browse the folder and double-click on the file msert.exe. Icon for this file looks like this.

MS Safety Scanner Icon

4. If Windows prompts for a security warning and ask if you want to run the file, click on Run. For Windows Vista/7 users, you may right-click on the file and select Run as administrator from the selection.

Run as administrator

5. On initial run, the tool will display End User License Agreement, please accept the terms and click Next. Continue on the process until you reach the Scan Type window.

6. Select on Full scan to entire the system and detect any presence of CerberTear. Then, click Next button to begin the scan process. Scanning may take a while, please be patient.

Full Scan

7. Once Microsoft Safety Scanner finished on scanning the computer, it will display the result. If it finds presence of CerberTear and other malware, the tool removes them automatically.

8. Click on Finish button to close the tool.

Recover CerberTear Encrypted Files

CerberTear Decryption Tool

At this time, there is no definite way to decrypt files encrypted by CerberTear. We are waiting for decryption tool from various computer security developers. You will see update on this area as soon as CerberTear decryptor was made available.

Use ShadowExplorer to Recover Files

Recovering CerberTear encrypted files using this tool may only be possible if the virus did not erased the Shadow Copies of files on your computer. Volume Shadow Service is a Windows feature and is a component of Windows Backup and System Restore. Backup data are kept automatically in the system after enabling System Restore. Therefore, you may never use this feature when System Restore not active on the computer.

1. Download the most recent version of ShadowExplorer from their official website. Click the button below.

Download ShadowExplorer

2. Install this program on your computer. It should initialize after the installation process. You may also double-click the created icon to run ShadowExplorer.

Click Icon

3. On main interface, click on the Drive Path at upper left corner to list all Volume Shadow Copies kept on your computer.

Select Drive

4. Select preferred time and date you wish to restore. It is suggested to select the most recent copy before the CerberTear infection.

5. Right-click on the folder you wish to restore. Then, click on Export.

Export Files

6. ShadowExplorer will prompt for the new location of files to recover. Please specify the path where you want to save copies of your files.

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