Remove Search us.com (start.search.us.com)

Threat Summary

Threat: Search us.com
Type: Browser Hijacker
Brief Description: Browser hijackers are adware that modifies settings of home page and redirects browser to unknown websites.

Search us.com is considered as browser hijacker because it modifies Internet browser without seeking for user’s approval. When it enters the computer, home page is replaced with a custom search bar bearing the address start.search.us.com. There are cases that it may display a simple view by pointing the homepage to search.us.com.

Most of the time, user is innocent with this type of unwanted software. They are often package with other programs that are required by some web sites. For example, if you visit a video web site, a player is needed to view hosted movie. It is unknown to you that aside from installing desired player, Search us.com is also loaded into your system. The process is quick and discreet. Majority of victims only realize the infection after Search us.com has captured the homepage.

Uninstalling the downloaded player is not enough to remove the hijacker. They are now two separate entities once inside the computer. After removing the player, you also need to uninstall Search us.com from control panel. After that step, you need to fix individual web browsers that are redirected to start.search.us.com. This phase is simple. To guide you, we have prepared a plain instruction to remove Search us.com hijacker.

What are the Symptoms of Search us.com (start.search.us.com)?

A simple version of the hijacker redirects the home page to a search us.com. See image below.

Search Us.com Hijacker

In other instances, home page will display a custom layout of start.search.us.com, it also shown with address my.search.us.com to some victims.

start.search.us.com

Procedures to Remove Search us.com

Removal steps on this page will help you get rid of the threat effectively using tools and virus scanners. Please make sure that you will carry out the guide in exact order.

Procedure 1: Uninstall Search us.com from Windows Control Panel

1. Begin the removal process by uninstalling the adware program from Windows. To do this, we need to open Control Panel. Please ensure that you are logon with the Administrative privilege to access this function.

Accessing Windows 10 Control Panel

- Click on the Windows Start button at lower left corner of the screen.
- Type Control Panel on the search box, and click on its icon on the search result.
- Alternatively, you can just press Windows + X on the keyboard to display Quick Access Menu. Then, click Control Panel.

How to access Control Panel in Windows 8

- The easiest way to access Control Panel on Windows 8 is through the Search function.
- Simply press Windows Key + Q on your keyboard to display the Charms Bar. Alternatively, you can drag mouse pointer to lower-right portion of desktop until the Charms Bar slide-out.
- Click on the Magnifying Glass icon and search for 'Control Panel'. Click the item on the result to access this feature.

cpanel-win8

How to access Control Panel in Windows XP, Windows Vista/ 7

- Click on Start button that can be found on bottom left corner of the screen.
- From the list, choose Control Panel to access settings of Windows and make the needed changes.

Cpanel Win7

2. Under Programs, click on Uninstall a program. It will open a program and features window where-in you can uninstall, change, or repair installed software.

3. Look for adware title or any suspicious name that was installed recently. To do this, you need to arrange the items chronologically. Click on 'Installed On' to display the latest program that looks unfamiliar.

As observed, this threat is also linked to known malware. You may also look for and delete the following names that were identified with Search us.com: Default Tab, New Tab, Wild Tangent

Uninstall Item

4. Click on Uninstall button to remove the program automatically.

5. If it prompts for confirmation, please click OK to proceed.

Procedure 2: Scan Computer in Safe Mode Using Installed Anti-virus Program

1. In troubleshooting a PC, one common step is to boot operating system into Safe Mode with Networking. The same approach will be used in the removal of Search us.com. Please execute instructions based on your Windows OS version.

Start Windows 8 / Windows 10 in Safe Mode with Networking

- Please restart the computer and as soon as it begins to start, please press Shift + F8 keys.
- Instead of seeing Advance Boot Options, latest version of Windows will display Recovery Mode. Continue with the given steps until you reach Safe Mode function.
- Click on 'See advanced repair options'.

win8-recovery

- Then, click on Troubleshoot.
- Next, please select Advanced options.
- On the next window, please choose Windows Startup Settings.
- Lastly, click on Restart button. Windows 8 / Windows 10 will now restart and boot into Advanced Boot Option wherein you can run the system in Safe Mode with Networking.

win8-safemode

Start in Safe Mode with Networking (Windows XP/Vista/7 Instruction)

- Please restart the computer and just before Windows start, press F8 on your keyboard repeatedly. You will be presented with Advanced Options Menu.
- From the selections, choose Safe Mode with Networking. Please use keyboard's arrow up/down to navigate between selections and press Enter to proceed.

win7-safemode

2. Once your Windows is running in Safe Mode, open your installed anti-virus programs and update it to the most recent version by automatically downloading necessary updates.

3. Thoroughly scan the computer and remove all identified threats. Do not restart or turn off the computer after the scan process. You still need to run another scan. Please follow the next procedure.

Procedure 3: Scan and remove Search us.com files with MalwareBytes Anti-Malware

To remove Search us.com, download Malwarebytes Anti-Malware. This tool is effective in getting rid of Trojans, viruses and malware.

Download Removal Tool

1. After downloading, please install the program using the default settings.

2. At the end of the installation, please make sure that it will download necessary updates.

3. Once update has completed, MBAM will launch.

MBAM Scanner

4. Select SCAN from the top menu. Then, click on Threat Scan (Recommended) section.

5. Click on Start Scan to thoroughly scan the computer. Remove all threats detected by this anti-malware program after the process.

Procedure 4: Run extra scan with Junkware Removal Tool

To make sure that no more malicious files linked to Search us.com are inside the computer, we must run another effective scanner. This time, use Junkware Removal Tool. No installation is necessary with this tool.

Download JRT

1. Click the button above to start the download process. Save the file to your preferred location.

2. Junkware Removal Tool will close all running applications later. So, before executing the file, please Bookmark or Print this page. And then, close all programs.

3. Double-click the JRT.exe file to initiate the tool.

4. It will prompt you to "Press any key to continue."

JRT Scanner

5. Junkware Removal Tool will create a Restore Point and proceed with the scan. Please wait for the scan process to finish.

6. After scanning the computer, JRT will open a Notepad containing scan logs. It may have not find Search us.com relevant entities, but it will surely delete any malicious items not found in the previous scans.

Procedure 5: Reset Affected Internet Browser

Reset browser settings of Google Chrome:

1. Open Google Chrome browser.

2. In the address bar, type this: chrome://settings/ and then, press Enter.

3. Navigate at the end of the page and click on Show advanced settings.

4. At the bottom of the page, click on Reset settings to remove all changes made by Search us.com.

Reset Google Chrome

Reset Internet Explorer Settings:

1. Open Internet Explorer software.

2. Navigate to top menu and click Tools > Internet Options.

3. On Internet Options window, select Advanced tab.

4. In order to reverse modifications caused by Search us.com, click on Reset button to bring back Internet Explorer's settings to their default condition.

Internet Explorer

Reset Firefox to its default state:

1. Open Mozilla Firefox program.

2. Navigate to top menu and Open Help Menu. Then, select on Troubleshooting Information.

3. Click on Refresh Firefox button to erase the effect of Search us.com.

Reset Firefox

Procedure 6: Run Qualys Online Browser Check

Qualys Browser Check performs a security examination on your browser including installed plug-ins and add-ons. At the end of the scan, this tool will recommend on what to remove and give you steps to resolve any vulnerabilities found on the browser.

1. Open Internet browser application that is affected by Search us.com.

2. Click Here to visit Qualys Browser Check web site.

3. Next, click on "Scan without installing lugin" link.

Online Browser Check

4. Click on Scan Now button to check and remove Search us.com and any other malicious add-ons and extensions. You must read and accept "Service User Agreement" to continue.

5. After the scan, you will be presented with Browser Check Summary. Fix any issues and follow the recommendation on the result.

Protect your PC from Search us.com or Similar Attack

Turn On Safe Browsing Features

Google Chrome's Protection from Dangerous Sites

With Google Chrome's Dangerous Site Protection feature, you will have lesser risks browsing the web. It will display a warning when the site you are trying to visit is suspicious, thus, you can prevent Search us.com infection. To enable protection from dangerous sites, please do these steps:

1. Open Google Chrome.

2. In the address bar, type this: chrome://settings/ and then, Press Enter.

3. Once on the settings page, click on Show advanced settings... at the bottom of the page to see the rest of the Chrome setup.

4. Locate Privacy section and mark 'Protect you and your device from dangerous sites'.

Chrome Security Settings

5. Please restart Google Chrome. New settings keep your browser safe while surfing the web.

SEE MORE : Enable Google Chrome's protection from dangerous sites

Internet Explorer - Activate SmartScreen Filter

Internet Explorer versions 8 and 9 has this feature called SmartScreen Filter. It helps detect phishing web sites and protect you from downloading malicious programs including Search us.com. To turn on SmartScreen Filter, follow these steps:

1. Please open Internet Explorer.

2. On top menu, select Tools (IE 9). For IE 8, please look for Safety menu.

3. Select SmartScreen Filter from the drop-down list and click on Turn on SmartScreen Filter.

IE SmartScreen Filter

4. Please restart Internet Explorer.

SEE MORE : Comprehensive steps to activate SmartScreen Filter

Mozilla Firefox - Block Attack Sites and Web Forgeries

Phishing and Malware Protection is a built-in feature on Firefox version 3 or later. It warns you when a page you are trying to visit contains phishing content or an attack site designed to drop threats such as Search us.com. To help you keep safe while browsing the Internet using Firefox, please follow this guide:

1. Open Mozilla Firefox browser.

2. On top menu, click on Open Menu. Then select Options from the list.

3. Select Security and put a check mark on the following items:

  • Warn me when sites try to install add-ons
  • Block reported attack sites
  • Block reported web forgeries

Firefox Security Settings

Edge Browser - SmartScreen Filter

SmartScreen filter is a built-in feature in Microsoft Edge browser that can help you deter malicious programs such as Search us.com. It can block malicious web sites and downloads.

1. Open Microsoft Edge browser.

2. Click on More Actions button located at top right corner of the screen.

3. Select Settings from the drop-down list.

4. Under Settings menu, go to Advanced Settings section and click on View Advanced Settings.

5. Scroll down to "help protect my PC from malicious sites and downloads with SmartScreen Filter". Turn it to ON.

6.You may now restart Microsoft Edge browser.

Edge SmartScreen Filter

4 thoughts on “Remove Search us.com (start.search.us.com)

  1. Rob says:

    This process did not work for me either. I had to go through a very painful process for two days. I found that Norton 360 work but I had additional work to get this accomplished. Down load the Norton 360 and use their free trial if you don’t won to pay the $40 – $80 charge and then cancel the service when done. First you have to uninstall the Start.Search.US program and run Norton. Then you have to restart you computer in the Network Safe Mode. From their For Windows IE you have to disable the add-on and remove the search bar in the tools section of IE. For Firefox you have to go into the configuration (about:config). You do this by entering about:config in the address line. You then have to Reset all configurations that have anything to do with Start Search US. This means there may be other programs associated with it. If that does not clean up Firefox you will have to uninstall Firefox completely and reinstall it.

    This is one nasty program. I hope this helps.

  2. jen says:

    im-infected.com is a helpful guide and tools on how to deal with problems such as Malwares or viruses that popping up the internet. It is for everyone like you and me who is not so savvy in computer.

    I would like to say thank you for this site for opening our eyes and give us knowledge to solve this problem in case we encounter them.

    Jen

  3. spencer2x says:

    Thanks to this guide.

    Here’s what I did, I found and uninstall the Wild Tangent games from add/remove program. Then, I deleted Default Tab extension from the browser. Do not look for search.us.com because you will never find it on both areas.

    You may have a different values on your own PC but I am sure it is somehow similar to what I have found. If you cannot find the exact value, just look for any suspicious items and delete them.

    Lastly, download and scan the computer with AdwCleaner. This tool is free.

  4. shiban says:

    Thank you very much.My all three browsers got infected by this when i installed a software and this article helped me to remove it.
    Thanks

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