claro-search.com

claro-search.com is a browser hijacker that overrides existing search engine on the infected computer. Claro Search is identified as a component of Babylon. Google Chrome, Internet Explorer, and Mozilla Firefox are the most affected browser by claro-search.com. This threat targets the mentioned browser and can hit them with a single installation on the computer.

Once it is successfully installed, default search page and home page of Google Chrome, Internet Explorer, and Mozilla Firefox will switch to claro-search.com. If victim utilizes this search, it will present irrelevant research containing many advertisements. Search results from this adware can also lead victims to unwanted web sites.

It is hard to identify the presence of claro-search.com hijacker since it is using a search bar that is lacking of logo. Only visible sign is the address bar that has a web address like http://claro-search.com and http://isearch. claro-search.com.

Because the malware infects the three mostly used Internet browser, our guide has individual procedures for each. Follow the instructions carefully to remove claro-search.com from your browser. After removing the components, we highly encourage you to run a scan of anti-malware program to double check if the hijacker is deleted.

TypeHijacker
Sub-TypeAdd-ons
OS AffectedWindows

What are the Symptoms of claro-search.com?

Once this add-on is installed, it launches a new tab window when the browser is opened. The page contains a search bar similar to image you can see below.

Claro Search Engine

Please use the following guides to remove claro-search.com

Uninstall the Claro Toolbar via Windows Control Panel

1. Go to Start > Control Panel

2. Under Programs, click on Uninstall a program. It will open a program and features window where-in you can uninstall, change, or repair installed software.

3. Look for the name Claro LTD Toolbar and highlight the item.

Uninstall Claro LTD

4. Click on Uninstall button (beside Organize) at the top to remove the program automatically.

5. If it prompts for confirmation, please click OK to proceed.

Procedures to Remove claro-search.com from your Internet Browser

Remove claro-search.com from Internet Explorer 8 and 9:

1. Launch the program Internet Explorer.
2. On top menu, please navigate to Tools > Internet Options.
3. On General tab, proceed to Change search defaults and click the Settings button.

Internet Options - Search

4. You will see a list of search providers. Select your desired search provider and click the button Set as default to replace claro-search.com.

Claro Search Add-ons

5. You may now remove Claro Search from the list. Close the current window and restart the browser.

Instructions to remove claro-search.com from Mozilla Firefox:

1. Launch the program Mozilla Firefox.
2. On Google’s Search box, click the arrow down sitting right beside the ‘G’ logo.

Claro Search Firefox

3. Click on Manage Search Engines… from the drop-down list to see all search engines installed in Firefox.

4. Choose your preferred default search provider by placing it at the top most position. Highlight the item and click on Move up until it reaches the first spot.

claro-search.com Firefox

5. To remove Claro Search from Firefox, highlight on its name and click the Remove button. Please restart the program.

Delete claro-search.com from Google Chrome:

1. Launch the program Google Chrome.
2. Click on the Wrench/3-Lines icon on top right corner of the browser.

Google Chrome Settings

3. Choose Settings from the drop down list. It will open a window containing Google Chrome settings.

4. Find the area that says “Search“. This is located in the middle part of the page.

Chrome - Manage Search

5. Click on Manage search engines. It will show a list of Search engines including the default one.

6. Mouse-over to your preferred search engine and click Make default.

Claro Search Chrome

7. Then, to remove Claro Search (http://www.claro-search.com) from Google Chrome, mouse-over to that item and click on the X mark as shown in image above.

Confirm that claro-search.com is totally deleted using MalwareBytes
Anti-Malware

Whether you have a doubt or none, we highly encourage running a scan using this effective adware removal tool. The purpose of this scan is to double-check for any presence of malware inside your computer.

1. Restart your computer in Safe Mode with Networking
- After turning On the power of the computer, just before Windows start, press F8 on your keyboard.
- From the selections, select Safe Mode with Networking

Safe Mode with Networking

2. To remove claro-search.com, download Malwarebytes Anti-Malware by clicking on the button below (it will open a new windows). This tool is effective in getting rid of Trojans, viruses, adware, and malware.

Click to Download

3. After downloading, please install the program using the default settings.
4. At the end of the installation, please make sure that it will download necessary updates.
5. Once update has completed. The tool will launch.
6. Thoroughly scan the computer and remove all threats detected by this anti-malware program. Restart Windows when prompted.

69 Responses to“claro-search.com”

  1. YURI
    August 13, 2012 at 4:35 am #

    Thank you! DAMN CLARO SEARCH.

  2. KL
    August 17, 2012 at 3:42 am #

    I did everything but claro’s still there? What do i do now? :(

  3. Paulo
    August 17, 2012 at 2:20 pm #

    @KL, Make sure that you have uninstall all Claro and Babylon extensions or add ons. If you have other questionable add-on, you might also want to remove it also. The adware may always rename itself so it is better to inspect your computer for unwanted components.

  4. YX
    August 18, 2012 at 7:33 pm #

    it doesn’t work for me…it’s still infectnig my computer.!

  5. R.O. Marshall
    August 18, 2012 at 8:38 pm #

    I, too, have performed the suggested actions (I used IObit instead of Malwarebytes) and Claro still defaults my home page to itself. Like the man said… NOW WHAT?

  6. junvic
    August 18, 2012 at 11:17 pm #

    Wow, that was easy. Malwarebytes did a good job in bringing my homepage back to normal. Though, I still execute some steps above and found other unwanted add-ons. I removed them and now seeing my Chrome to be in perfect condition again.

  7. Arun
    August 19, 2012 at 5:39 pm #

    Thanks a lot for the instructions.. Helped a lot.. Much Appreciated.

  8. Steve Thompson
    August 20, 2012 at 2:54 pm #

    www . claro-search.com/?affID=111305&tt=090812_clr_3212_1&babsrc=NT_ss&mntrId=bc2415500000000000000013e83c440d

    When I click the plus next to tab to open new tab, in firefox, this is what comes up.
    How do I remove this?

  9. Bobby
    August 20, 2012 at 4:07 pm #

    @Steve,
    Try this steps.
    1. Open Firefox browser.
    2. Go to the “Tools” menu and select “Add-ons”. It will open a new window.
    3. Click in the “Extensions” tab. Look for the “Babylon Search” extension. Click the “Uninstall/Remove” button.
    4. Restart Firefox.

  10. ChromeUser
    August 22, 2012 at 8:41 am #

    Anyone using Chrome who does all the steps the web page offers and still has claro problems.

    In settings check to make sure your home page is set to its correct domain name and not claro. Worked for me

  11. mark
    August 23, 2012 at 11:18 pm #

    the remove button is greyed out when I click and high-lite Claro search on Explorer. this is as far as I can get. Can anyone comment?

  12. Bobby
    August 24, 2012 at 12:10 am #

    Mark, it will be greyed out if it is set as default. Set other item as your default first before removing the Claro browser.

  13. O. Shimizu
    August 27, 2012 at 2:29 pm #

    I also have the problem when I click the plus next to tab just like Steve. I confirmed “Add-ons” but “Babylon Search” extension was not found.

  14. Justine
    September 1, 2012 at 12:20 pm #

    Hi, thank you for your help. I think that I removed it and that there’s no trace left on my computer… Malwarebytes didn’t find anything when I did the scan, so it means that my computer is safe for real?
    Thank you again for your help!!

  15. kokey
    September 1, 2012 at 7:52 pm #

    I am trying to remove Claro-Search it will not go anywhere. I went into the control panel and I went into the tools ….HELP!!!!! I hate this damn CLARO please give me more.

  16. solution
    September 2, 2012 at 10:15 am #

    Type “about:config” into the address bar, then press Enter.
    Accept the Warning
    In the Search bar on this page, Search for “browser.newtab.url” (without quotes).

    Right click it, and click “reset” Scroll thru and reset other entries with Claro-Search in it.
    Restart Firefox.

  17. Anticlaro
    September 5, 2012 at 2:02 pm #

    I was just about to live with it, after removing all possible components and reviewing my settings etc.. now it was pure coincidence that I found this site. I didn’t even know it was maleware.
    @solution: THANK YOU – NOW IT WORKED WITH CONFIG; YOU ARE A HEROE!!

  18. Anticlaro2
    September 15, 2012 at 9:07 pm #

    Same here, had the same problem.

    I was also about to live with it, or reformat. After reading though all the virus removal guides, computer geek jargon as well as downloading programs, running scans and playing around in the registry, I luckily scrolled down this page and stumbled onto solution’s solution. It worked – fast and easy mode.

    I had no idea about the about:config thing.

    THANK YOU solution!

    Goes to show. Sometimes a little comment can fix a big nuisance so always read everything.

    Cheerz :)

  19. yonidimoni
    September 19, 2012 at 11:11 pm #

    I subscribe each and every word anticlaro and anticlaro2 both say. Great solution from Solution. Thanks a lot from Spain too.

  20. Tiffany
    September 20, 2012 at 11:48 pm #

    I did everything suggested. It is still there. Anyone know anymore for Chrome?

  21. Tiffany Skidmore
    September 20, 2012 at 11:49 pm #

    I have done everything suggested, but it still pops up. Anyone know how to fix it on Chrome?

  22. Tiffany
    September 21, 2012 at 12:12 am #

    I am such a dummy. It was still opening a Claro tab merely because it was set to open “a set of pages” at start and that was one of the entries. I merely had to delete it in settings->on startup->set pages and delete the entry.

    The above worked for me (found on another site) but I wanted to share ….may help others using chrome

  23. ruchi
    September 24, 2012 at 3:15 pm #

    Thank you very much…claro gone now from my system after unstalling it….thanks a lot…

  24. nane1706
    October 3, 2012 at 6:56 pm #

    Hallo,habe auch config gemacht und alles was mit claro seach zu tun hat zurückgesetzt und jetzt geht es wieder,Hoffe nun ist der Spuck vorbei.Oder muss ich noch was tun?Danke für den Tipp.

  25. John
    October 5, 2012 at 10:15 am #

    I followed the above and still had issues. Thankfully, Norton Power Eraser identified additional files (that appeared legit) and once they were removed, all is well. http://security.symantec.com/nbrt/npe.aspx

  26. dionne
    October 14, 2012 at 8:44 am #

    What if you don’t have mozilla firefox does that mean I have to download firefox and delete claro through there?

  27. dionne
    October 15, 2012 at 1:26 am #

    I did all the steps up until firefox, so I’m not sure if I can skip it since I don’t have firefox and download malwarebytes?

  28. davest
    October 15, 2012 at 7:35 am #

    @dionne, obviously you need to skip the firefox procedure. You dont have an infected program (firefox) so you dont need to create one. Malwarebytes is important. It can delete other virus that is not visible to manual removal.

  29. BB
    October 16, 2012 at 10:42 pm #

    Having same issue…Malwarebytes didn’t work….I tried “solutions” solution but the “reset” label was grayed out when I R-clicked on “browser.newtab.url”…any ideas?

  30. Gary
    October 18, 2012 at 5:25 pm #

    Claro has taken over my google chrome. I can’t open to get to the toolbar to get rid of claro. I was able to remove in internet explorer. I tryed reset to a date prior to claro taking over but it did not work. MalwareBytes found trogins and I removed but still can’t open google chrome. what do you suggest?

  31. kk
    October 23, 2012 at 8:11 pm #

    I’ve done everything. Uninstalled in control panel, did the malware scan, deleted infected files, did the procedures for IE and firefox. claro still chows up in firefox.

    tried doing about:config in firefox, but as for BB, the “reset” label was grayed out when I R-clicked on “browser.newtab.url”. I did reset all the lines mentioning claro, but it didn’t work. anyone have a suggestion? Please.

  32. Mihai
    October 27, 2012 at 9:00 am #

    If you want to remove CLARO from about:config you have to erase content of one specific file in you Firefox / Crome profile.
    Go to your Firefox profile location regulary found in your %appdata%\Mozilla\Firefox\Profiles\ then locate one file named: user.js and empty his content.

  33. Jolene
    November 8, 2012 at 8:01 pm #

    Thank you, Tiffany! Your suggestion was the thing that finally worked!

  34. Cinnamon
    November 10, 2012 at 7:07 am #

    THANK YOU a million times over! I used these instructions to rid myself of this trojan with success! I’ve come across this one before, but not to the degree that it wouldn’t let me open my Task Manager or Programs. This was so helpful!!

    Provide me information to know how i will be able to know that my system get infected once again by same virus???

  35. jb
    November 11, 2012 at 1:47 pm #

    Thanks Tiffany, I was having the same problem, then I saw your entry on Sept 21 and I did the same thing……looks like it may finally be gone….thanks for this site guys, very helpful

  36. LStrom
    November 12, 2012 at 2:46 pm #

    I followed the steps above for Procedures to Remove claro-search.com from your Internet Browser/Remove claro-search.com from Internet Explorer 8 and 9.
    After closing and restarting, it still appears. Could there be a different procedure for IE 7 Home Edition?
    Does anyone have any other suggestions?

  37. Jason
    November 13, 2012 at 6:16 pm #

    Performed all the steps, still have it. Malware Bytes didn’t even detect anything. And Claro doesn’t come up in my list of search engines. When I open Chrome instead of one tab (where it used to be Google, or after the infection, Claro) both Claro and Google pop up. I removed everything associated with it, including the program that infected me in the first place (Power Tab, a guitar tab software) but it’s still hiding somewhere.

  38. Stephen Porter
    November 14, 2012 at 11:57 pm #

    I have been able to remove it from IE 9 and Firefox 16, but not Chrome. It does NOT appear in the list of search engines under “Manage Search Engines.” One more reason to not use Chrome! Brand new computer and somehow I pulled this in….arghhh.

  39. Nathan
    November 16, 2012 at 6:01 am #

    I’m using Chrome & tried everything above! The wrench icon seems to have been changed to three lines! What do I do?

  40. davest
    November 16, 2012 at 3:53 pm #

    For Google Chrome Users:

    Here is an additional steps you should consider.

    1. Open Google Chrome.
    2. Click on 3-Lines icon on top right corner of the browser.
    3. Navigate to ‘On Startup’.
    4. Select ‘Open a specific page or set of pages’. Then click on ‘Set pages’.
    5. Remove any suspicious entry. This is the area where you can set startup page when launching Google Chrome.

  41. OMGITSGONE
    November 17, 2012 at 9:19 am #

    OMG!!! Thank you so much @davest!!!!! THAT BITCH CLARO IS GONE FROM MY CHROME. THANKSSS!!

    P.s. “On Startup” is found under settings

  42. Kris
    November 17, 2012 at 3:15 pm #

    Thank you DaveST

    To clarify the instructions for Google Chrome users as posted by davest but with 1 added step.

    Here is an additional steps you should consider.

    1. Open Google Chrome.
    2. Click on 3-Lines icon on top right corner of the browser.
    3. Click Settings (extra instruction to locate On Start-up)
    3. Navigate to ‘On Startup’.
    4. Select ‘Open a specific page or set of pages’. Then click on ‘Set pages’.
    5. Remove any suspicious entry. This is the area where you can set startup page when launching Google Chrome.

  43. Neon
    November 17, 2012 at 11:41 pm #

    Guys, as Kris mentioned I tried the steps, but found that when I restarted chrome, problem reappeared. Then I noticed – it had extension ‘Autoupdate stalled’ (or some such thing) which I deleted. I dont have anyother extension right now. yet, after redoing Kris’s steps I still can’t get rid of Claro(whoever has created – will be Cursed by me forever) and that extension again reappears. Any idea how to stop this? Malwarebytes finds nothing. Plz help…

  44. Sandra Edison
    November 18, 2012 at 3:34 am #

    THANK YOU, THANK YOU, THANK YOU!!!!!!!

  45. Kevin Pham
    November 18, 2012 at 5:46 pm #

    I am glad I download a free software Adwcleaner and it cleaned all Claro stuff.

  46. Neon
    November 18, 2012 at 9:15 pm #

    Thanks Kevin for sharing – it worked for me too in just couple of minutes! Though I thought, Chrome problem was resolved, it showed there were entries in the registry, so who knows it could have come back to haunt me later. Thanks again guys for sharing your knowledge.

  47. Trish
    November 20, 2012 at 2:37 pm #

    Adwcleaner worked for me too. Thank goodness!

  48. Touchwood
    November 21, 2012 at 10:17 pm #

    ABSOLUTELY none of the above has worked for me at all !!!! Sorry. This B***H Claro is here to stay I feel. Unless someone has something else other than all the above … I’m forked :(

  49. Imacow
    November 25, 2012 at 12:53 am #

    I removed for Internet and chrome but its still there for Firefox, please help.

  50. Lou
    November 25, 2012 at 2:50 am #

    Thanks, Tiffany!! Your instruction should be at the top of the page. I tried all the other stuff on Chrome and still had it, until I read your suggestion: “It was still opening a Claro tab merely because it was set to open “a set of pages” at start and that was one of the entries. I merely had to delete it in settings->on startup->set pages and delete the entry.”

    Thanks for getting rid of the claro pain.

  51. Lou
    November 25, 2012 at 2:51 am #

    Thanks, Tiffany!! Your instruction should be at the top of the page. I tried all the other stuff on Chrome and still had it, until I read your suggestion: “It was still opening a Claro tab merely because it was set to open “a set of pages” at start and that was one of the entries. I merely had to delete it in settings->on startup->set pages and delete the entry.”

    Thanks for getting rid of the claro pain.

  52. Rchenko
    December 5, 2012 at 10:16 pm #

    I just spent the whole day trying to get rid of this claro. Make sure you give NO ONE your money for pc scanning software! I suspect that they are the ones creating this headache in the first place! Finally I found a German on youtube with the answer and it worked, it was fast and it was free. Do all the above mentioned things then follow the German’s instructions

  53. KFC
    December 12, 2012 at 6:57 pm #

    Tiffany you genius!

    “Tiffany says: September 21, 2012 at 12:12 am
    I am such a dummy. It was still opening a Claro tab merely because it was set to open “a set of pages” at start and that was one of the entries. I merely had to delete it in settings->on startup->set pages and delete the entry.”

    I am still worried that after completing a system restore and removal from Claro from Google Chrome’s settings that my computer still contains the Claro virus. None of the virus protection scans show any infected files but when I open IE it says
    “Your home page has been changed for your protection. Your Microsoft security software has removed unwanted software that compromised your Internet browser settings.”

    Is there any other parts of the computer system that could contain the virus and any known steps to remove it?

  54. kimber
    December 16, 2012 at 10:44 pm #

    Thanks to DaveS for Chrome info! Go to three bar tab, hit settings, click on “on start up’ and ‘open a specific page”. There was that bastard. delete!! Gone!!! (this was after I’d done all the uninstall stuff before). whew.

  55. Tired of misleading practices (CNET)
    December 18, 2012 at 12:30 am #

    I want to thank CNET and their Download.com Installer for sneaking this ‘ virus’ to me via their misleading installation questions and interface for downloading legit programs. I used to trust them. When they start doing this stuff , they lose alot of my respect. Add and Remove programs should be the only tool needed for any software they try to trick you into installing. Anything else is unethical and should not be tolerated.
    Phew! Now that I got that off of my chest I feel better already. Best Wishes and be wary…..

  56. Reggie
    December 18, 2012 at 2:44 am #

    I too will never ever use CNET again…..that is where I got it from also!

  57. Ume108
    December 18, 2012 at 1:02 pm #

    Hi guys. I’m still now tackling damn Claro search. If your PC has a firewall, I suppose it is essential to block outgoing packets from the PC to www. claro-search. com. Then, go removal step. Good luck!

  58. Milena
    December 20, 2012 at 7:18 am #

    Hello everyone! I use IE and tried to remove the Claro search from add-ons, but the remove button is greyed and does not allow me to press it. Neither do i find the claro search in the add/remove programs panel. So i have claro as my default search and i stucked! please help!

  59. john
    December 22, 2012 at 5:16 am #

    This finally fixed my broswer redirect problem. Thanks!!!!! Thank you, this actually worked. I didn’t think it was going to!
    But give me information that how same virus can deteted my PC????

  60. Jen
    December 27, 2012 at 2:26 am #

    This is the trick I did to totally removed the Claro search. I hope this will others as well. First I went to my Control Panel and uninstalled the Claro search. I want to removed all the traces of it in my computer, so I uninstalled anything that has Claro attached to it. After that, I open the settings…..went to the manage search engines…….change the default browser to Google chrome again. After that, I uninstalled Google chrome temporarily……then installed it after an hour. It works like magic!! Problem solved.

    Honestly, I have no idea where I got this Claro search. But I took care of it….the best I could. Let me know if what I did works for you too okay. Thanks.

    Jen

  61. Aidan Fitzhurbert
    December 30, 2012 at 4:40 pm #

    It all works, except I’m still getting the odd adds, can anyone help?

  62. jumpingpolarbear
    January 9, 2013 at 1:56 pm #

    I havent experienced any problems, but on my blog claro-search.com sometdays have a couple of views referred to me. what does that mean? that I am infected or someone else? and why would it be a refferer to my blog?

  63. DP
    January 11, 2013 at 8:13 pm #

    This works but only for a week or two. I’ve been looking all over and haven’t found a solution yet.

  64. Jordon B
    January 18, 2013 at 11:40 am #

    I’m in the business going on 20 years and I’m sick of these damn downloaders. The best way to do Both of these messes (Claro & Babylon) is
    1. Follow the above for getting the stuff out of your control panel browsers & using about:config ion the address bar for firefox . If about:config does not trigger type in about:config does not work into google as there are some oddball tricks that worked for me on a job a couple of months ago. . A full regedit search and rewmoval party by using regedit go to edit then find starting with claro delete all keyts value tree under the word etc. and tip use F3 for next of the same search. Do the same with Babylon or the stuf tends to reinstall;. Finally do the same with a search through windows using a good file search like void tools free search program called “everything” regedit will probably not be able to remove 3 or for value but it seemed to be of no consequence and no further issues occured on the many machines I have cleared. Arma 2 combined operation from bistudio.com screwed me and I bought the damn game from them. There own downloader which was OK a few months ago when I bought it was infected with babylon and I got a dose myself. Steam users are safe but their games run slower. I always get the non-steam version if possible as the steam engine adds too much baggage.

  65. Gordon
    January 20, 2013 at 4:05 pm #

    Did exactly what JEN above had done but did not think about uninstalling Google chrome. I was getting very frustrated until I tried the Google Chrome uninstall bit and it has worked for me . Well done Jen and thank you. I am of course keeping my fingers crossed.

  66. Karen
    January 23, 2013 at 3:46 am #

    Jen, you said you got rid of all the programs that had it attached to them.. How did you know this information and how do we find out what ones have Claro attached to it?

  67. Sai
    March 9, 2013 at 7:42 pm #

    Hey guys, for those who use google chrome, there are 3 options you have to change.
    1. under ON STARTUP > SET PAGES > delete claro-search if you can see one.
    2. under APPEARANCE > check SHOW HOME BUTTON > click change claro-search. (you can check ‘use the new tap’ or change the homepage.
    3. under SEARCH > MANAGE SEARCH ENGINES… > delete claro-search.
    Hope that it’ll help some of you! I was having claro-search problem for a long time. It’s really da* annoying.

  68. Sai
    March 9, 2013 at 7:43 pm #

    Hey guys, for those who use google chrome, there are 3 options you have to change.
    1. under ON STARTUP > SET PAGES > delete claro-search if you can see one.
    2. under APPEARANCE > check SHOW HOME BUTTON > click change claro-search. (you can check ‘use the new tap’ or change the homepage.
    3. under SEARCH > MANAGE SEARCH ENGINES… > delete claro-search.
    Hope that it’ll help some of you! I was having claro-search problem for a long time. It’s really da* annoying.

  69. Joanne
    April 24, 2013 at 4:40 am #

    I HATE giving out my email, but I’ve been trying to get rid of mixidj.claro for days with no results. I have searched the add/remove programs and can’t find a folder or installation by either mixidj OR claro LTD. Why can’t I find it? I’ve searched my computer and my libraries, what else can I do?

    Thanks for your help!

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