Remove Claro-search.com

Threat Summary

Threat: Claro-search.com
Type: Browser Hijacker
Brief Description: Browser hijackers are adware that modifies settings of home page and redirects browser to unknown websites.

Claro-search.com is a browser hijacker that overrides existing search engine on the infected computer. Claro Search is identified as a component of Babylon. Google Chrome, Internet Explorer, and Mozilla Firefox are the most affected browser by claro-search.com. This threat targets the mentioned browser and can hit them with a single installation on the computer.

Once it is successfully installed, default search page and home page of Google Chrome, Internet Explorer, and Mozilla Firefox will switch to claro-search.com. If victim utilizes this search, it will present irrelevant research containing many advertisements. Search results from this adware can also lead victims to unwanted web sites.

It is hard to identify the presence of claro-search.com hijacker since it is using a search bar that is lacking of logo. Only visible sign is the address bar that has a web address like claro-search.com and isearch. claro-search.com.

Because the malware infects the three mostly used Internet browser, our guide has individual procedures for each. Follow the instructions carefully to remove claro-search.com from your browser. After removing the components, we highly encourage you to run a scan of anti-malware program to double check if the hijacker is deleted.

What are the Symptoms of claro-search.com?

Once this add-on is installed, it launches a new tab window when the browser is opened. The page contains a search bar similar to image you can see below.

Claro Search Engine

Procedures to Remove Claro-search.com

Removal steps on this page will help you get rid of the threat effectively using tools and virus scanners. Please make sure that you will carry out the guide in exact order.

Procedure 1: Uninstall Claro-search.com from Windows Control Panel

1. Begin the removal process by uninstalling the adware program from Windows. To do this, we need to open Control Panel. Please ensure that you are logon with the Administrative privilege to access this function.

Accessing Windows 10 Control Panel

- Click on the Windows Start button at lower left corner of the screen.
- Type Control Panel on the search box, and click on its icon on the search result.
- Alternatively, you can just press Windows + X on the keyboard to display Quick Access Menu. Then, click Control Panel.

How to access Control Panel in Windows 8

- The easiest way to access Control Panel on Windows 8 is through the Search function.
- Simply press Windows Key + Q on your keyboard to display the Charms Bar. Alternatively, you can drag mouse pointer to lower-right portion of desktop until the Charms Bar slide-out.
- Click on the Magnifying Glass icon and search for 'Control Panel'. Click the item on the result to access this feature.

cpanel-win8

How to access Control Panel in Windows XP, Windows Vista/ 7

- Click on Start button that can be found on bottom left corner of the screen.
- From the list, choose Control Panel to access settings of Windows and make the needed changes.

Cpanel Win7

2. Under Programs, click on Uninstall a program. It will open a program and features window where-in you can uninstall, change, or repair installed software.

3. Look for adware title or any suspicious name that was installed recently. To do this, you need to arrange the items chronologically. Click on 'Installed On' to display the latest program that looks unfamiliar.

Uninstall Item

4. Click on Uninstall button to remove the program automatically.

5. If it prompts for confirmation, please click OK to proceed.

Procedure 2: Scan Computer in Safe Mode Using Installed Anti-virus Program

1. In troubleshooting a PC, one common step is to boot operating system into Safe Mode with Networking. The same approach will be used in the removal of Claro-search.com. Please execute instructions based on your Windows OS version.

Start Windows 8 / Windows 10 in Safe Mode with Networking

- Please restart the computer and as soon as it begins to start, please press Shift + F8 keys.
- Instead of seeing Advance Boot Options, latest version of Windows will display Recovery Mode. Continue with the given steps until you reach Safe Mode function.
- Click on 'See advanced repair options'.

win8-recovery

- Then, click on Troubleshoot.
- Next, please select Advanced options.
- On the next window, please choose Windows Startup Settings.
- Lastly, click on Restart button. Windows 8 / Windows 10 will now restart and boot into Advanced Boot Option wherein you can run the system in Safe Mode with Networking.

win8-safemode

Start in Safe Mode with Networking (Windows XP/Vista/7 Instruction)

- Please restart the computer and just before Windows start, press F8 on your keyboard repeatedly. You will be presented with Advanced Options Menu.
- From the selections, choose Safe Mode with Networking. Please use keyboard's arrow up/down to navigate between selections and press Enter to proceed.

win7-safemode

2. Once your Windows is running in Safe Mode, open your installed anti-virus programs and update it to the most recent version by automatically downloading necessary updates.

3. Thoroughly scan the computer and remove all identified threats. Do not restart or turn off the computer after the scan process. You still need to run another scan. Please follow the next procedure.

Procedure 3: Scan and remove Claro-search.com files with MalwareBytes Anti-Malware

To remove Claro-search.com, download Malwarebytes Anti-Malware. This tool is effective in getting rid of Trojans, viruses and malware.

Download Removal Tool

1. After downloading, please install the program using the default settings.

2. At the end of the installation, please make sure that it will download necessary updates.

3. Once update has completed, MBAM will launch.

MBAM Scanner

4. Select SCAN from the top menu. Then, click on Threat Scan (Recommended) section.

5. Click on Start Scan to thoroughly scan the computer. Remove all threats detected by this anti-malware program after the process.

Procedure 4: Run extra scan with Junkware Removal Tool

To make sure that no more malicious files linked to Claro-search.com are inside the computer, we must run another effective scanner. This time, use Junkware Removal Tool. No installation is necessary with this tool.

Download JRT

1. Click the button above to start the download process. Save the file to your preferred location.

2. Junkware Removal Tool will close all running applications later. So, before executing the file, please Bookmark or Print this page. And then, close all programs.

3. Double-click the JRT.exe file to initiate the tool.

4. It will prompt you to "Press any key to continue."

JRT Scanner

5. Junkware Removal Tool will create a Restore Point and proceed with the scan. Please wait for the scan process to finish.

6. After scanning the computer, JRT will open a Notepad containing scan logs. It may have not find Claro-search.com relevant entities, but it will surely delete any malicious items not found in the previous scans.

Procedure 5: Reset Affected Internet Browser

Reset browser settings of Google Chrome:

1. Open Google Chrome browser.

2. In the address bar, type this: chrome://settings/ and then, press Enter.

3. Navigate at the end of the page and click on Show advanced settings.

4. At the bottom of the page, click on Reset settings to remove all changes made by Claro-search.com.

Reset Google Chrome

Reset Internet Explorer Settings:

1. Open Internet Explorer software.

2. Navigate to top menu and click Tools > Internet Options.

3. On Internet Options window, select Advanced tab.

4. In order to reverse modifications caused by Claro-search.com, click on Reset button to bring back Internet Explorer's settings to their default condition.

Internet Explorer

Reset Firefox to its default state:

1. Open Mozilla Firefox program.

2. Navigate to top menu and Open Help Menu. Then, select on Troubleshooting Information.

3. Click on Refresh Firefox button to erase the effect of Claro-search.com.

Reset Firefox

Procedure 6: Run Qualys Online Browser Check

Qualys Browser Check performs a security examination on your browser including installed plug-ins and add-ons. At the end of the scan, this tool will recommend on what to remove and give you steps to resolve any vulnerabilities found on the browser.

1. Open Internet browser application that is affected by Claro-search.com.

2. Click Here to visit Qualys Browser Check web site.

3. Next, click on "Scan without installing lugin" link.

Online Browser Check

4. Click on Scan Now button to check and remove Claro-search.com and any other malicious add-ons and extensions. You must read and accept "Service User Agreement" to continue.

5. After the scan, you will be presented with Browser Check Summary. Fix any issues and follow the recommendation on the result.

Protect your PC from Claro-search.com or Similar Attack

Turn On Safe Browsing Features

Google Chrome's Protection from Dangerous Sites

With Google Chrome's Dangerous Site Protection feature, you will have lesser risks browsing the web. It will display a warning when the site you are trying to visit is suspicious, thus, you can prevent Claro-search.com infection. To enable protection from dangerous sites, please do these steps:

1. Open Google Chrome.

2. In the address bar, type this: chrome://settings/ and then, Press Enter.

3. Once on the settings page, click on Show advanced settings... at the bottom of the page to see the rest of the Chrome setup.

4. Locate Privacy section and mark 'Protect you and your device from dangerous sites'.

Chrome Security Settings

5. Please restart Google Chrome. New settings keep your browser safe while surfing the web.

SEE MORE : Enable Google Chrome's protection from dangerous sites

Internet Explorer - Activate SmartScreen Filter

Internet Explorer versions 8 and 9 has this feature called SmartScreen Filter. It helps detect phishing web sites and protect you from downloading malicious programs including Claro-search.com. To turn on SmartScreen Filter, follow these steps:

1. Please open Internet Explorer.

2. On top menu, select Tools (IE 9). For IE 8, please look for Safety menu.

3. Select SmartScreen Filter from the drop-down list and click on Turn on SmartScreen Filter.

IE SmartScreen Filter

4. Please restart Internet Explorer.

SEE MORE : Comprehensive steps to activate SmartScreen Filter

Mozilla Firefox - Block Attack Sites and Web Forgeries

Phishing and Malware Protection is a built-in feature on Firefox version 3 or later. It warns you when a page you are trying to visit contains phishing content or an attack site designed to drop threats such as Claro-search.com. To help you keep safe while browsing the Internet using Firefox, please follow this guide:

1. Open Mozilla Firefox browser.

2. On top menu, click on Open Menu. Then select Options from the list.

3. Select Security and put a check mark on the following items:

  • Warn me when sites try to install add-ons
  • Block reported attack sites
  • Block reported web forgeries

Firefox Security Settings

Edge Browser - SmartScreen Filter

SmartScreen filter is a built-in feature in Microsoft Edge browser that can help you deter malicious programs such as Claro-search.com. It can block malicious web sites and downloads.

1. Open Microsoft Edge browser.

2. Click on More Actions button located at top right corner of the screen.

3. Select Settings from the drop-down list.

4. Under Settings menu, go to Advanced Settings section and click on View Advanced Settings.

5. Scroll down to "help protect my PC from malicious sites and downloads with SmartScreen Filter". Turn it to ON.

6.You may now restart Microsoft Edge browser.

Edge SmartScreen Filter

69 thoughts on “Remove Claro-search.com

  1. Paulo says:

    @KL, Make sure that you have uninstall all Claro and Babylon extensions or add ons. If you have other questionable add-on, you might also want to remove it also. The adware may always rename itself so it is better to inspect your computer for unwanted components.

  2. R.O. Marshall says:

    I, too, have performed the suggested actions (I used IObit instead of Malwarebytes) and Claro still defaults my home page to itself. Like the man said… NOW WHAT?

  3. junvic says:

    Wow, that was easy. Malwarebytes did a good job in bringing my homepage back to normal. Though, I still execute some steps above and found other unwanted add-ons. I removed them and now seeing my Chrome to be in perfect condition again.

  4. Steve Thompson says:

    www . claro-search.com/?affID=111305&tt=090812_clr_3212_1&babsrc=NT_ss&mntrId=bc2415500000000000000013e83c440d

    When I click the plus next to tab to open new tab, in firefox, this is what comes up.
    How do I remove this?

  5. Bobby says:

    @Steve,
    Try this steps.
    1. Open Firefox browser.
    2. Go to the “Tools” menu and select “Add-ons”. It will open a new window.
    3. Click in the “Extensions” tab. Look for the “Babylon Search” extension. Click the “Uninstall/Remove” button.
    4. Restart Firefox.

  6. ChromeUser says:

    Anyone using Chrome who does all the steps the web page offers and still has claro problems.

    In settings check to make sure your home page is set to its correct domain name and not claro. Worked for me

  7. mark says:

    the remove button is greyed out when I click and high-lite Claro search on Explorer. this is as far as I can get. Can anyone comment?

  8. Bobby says:

    Mark, it will be greyed out if it is set as default. Set other item as your default first before removing the Claro browser.

  9. O. Shimizu says:

    I also have the problem when I click the plus next to tab just like Steve. I confirmed “Add-ons” but “Babylon Search” extension was not found.

  10. Justine says:

    Hi, thank you for your help. I think that I removed it and that there’s no trace left on my computer… Malwarebytes didn’t find anything when I did the scan, so it means that my computer is safe for real?
    Thank you again for your help!!

  11. kokey says:

    I am trying to remove Claro-Search it will not go anywhere. I went into the control panel and I went into the tools ….HELP!!!!! I hate this damn CLARO please give me more.

  12. solution says:

    Type “about:config” into the address bar, then press Enter.
    Accept the Warning
    In the Search bar on this page, Search for “browser.newtab.url” (without quotes).

    Right click it, and click “reset” Scroll thru and reset other entries with Claro-Search in it.
    Restart Firefox.

  13. Anticlaro says:

    I was just about to live with it, after removing all possible components and reviewing my settings etc.. now it was pure coincidence that I found this site. I didn’t even know it was maleware.
    @solution: THANK YOU – NOW IT WORKED WITH CONFIG; YOU ARE A HEROE!!

  14. Anticlaro2 says:

    Same here, had the same problem.

    I was also about to live with it, or reformat. After reading though all the virus removal guides, computer geek jargon as well as downloading programs, running scans and playing around in the registry, I luckily scrolled down this page and stumbled onto solution’s solution. It worked – fast and easy mode.

    I had no idea about the about:config thing.

    THANK YOU solution!

    Goes to show. Sometimes a little comment can fix a big nuisance so always read everything.

    Cheerz :)

  15. Tiffany says:

    I am such a dummy. It was still opening a Claro tab merely because it was set to open “a set of pages” at start and that was one of the entries. I merely had to delete it in settings->on startup->set pages and delete the entry.

    The above worked for me (found on another site) but I wanted to share ….may help others using chrome

  16. nane1706 says:

    Hallo,habe auch config gemacht und alles was mit claro seach zu tun hat zurückgesetzt und jetzt geht es wieder,Hoffe nun ist der Spuck vorbei.Oder muss ich noch was tun?Danke für den Tipp.

  17. dionne says:

    I did all the steps up until firefox, so I’m not sure if I can skip it since I don’t have firefox and download malwarebytes?

  18. davest says:

    @dionne, obviously you need to skip the firefox procedure. You dont have an infected program (firefox) so you dont need to create one. Malwarebytes is important. It can delete other virus that is not visible to manual removal.

  19. BB says:

    Having same issue…Malwarebytes didn’t work….I tried “solutions” solution but the “reset” label was grayed out when I R-clicked on “browser.newtab.url”…any ideas?

  20. Gary says:

    Claro has taken over my google chrome. I can’t open to get to the toolbar to get rid of claro. I was able to remove in internet explorer. I tryed reset to a date prior to claro taking over but it did not work. MalwareBytes found trogins and I removed but still can’t open google chrome. what do you suggest?

  21. kk says:

    I’ve done everything. Uninstalled in control panel, did the malware scan, deleted infected files, did the procedures for IE and firefox. claro still chows up in firefox.

    tried doing about:config in firefox, but as for BB, the “reset” label was grayed out when I R-clicked on “browser.newtab.url”. I did reset all the lines mentioning claro, but it didn’t work. anyone have a suggestion? Please.

  22. Mihai says:

    If you want to remove CLARO from about:config you have to erase content of one specific file in you Firefox / Crome profile.
    Go to your Firefox profile location regulary found in your %appdata%\Mozilla\Firefox\Profiles\ then locate one file named: user.js and empty his content.

  23. Cinnamon says:

    THANK YOU a million times over! I used these instructions to rid myself of this trojan with success! I’ve come across this one before, but not to the degree that it wouldn’t let me open my Task Manager or Programs. This was so helpful!!

    Provide me information to know how i will be able to know that my system get infected once again by same virus???

  24. jb says:

    Thanks Tiffany, I was having the same problem, then I saw your entry on Sept 21 and I did the same thing……looks like it may finally be gone….thanks for this site guys, very helpful

  25. LStrom says:

    I followed the steps above for Procedures to Remove claro-search.com from your Internet Browser/Remove claro-search.com from Internet Explorer 8 and 9.
    After closing and restarting, it still appears. Could there be a different procedure for IE 7 Home Edition?
    Does anyone have any other suggestions?

  26. Jason says:

    Performed all the steps, still have it. Malware Bytes didn’t even detect anything. And Claro doesn’t come up in my list of search engines. When I open Chrome instead of one tab (where it used to be Google, or after the infection, Claro) both Claro and Google pop up. I removed everything associated with it, including the program that infected me in the first place (Power Tab, a guitar tab software) but it’s still hiding somewhere.

  27. Stephen Porter says:

    I have been able to remove it from IE 9 and Firefox 16, but not Chrome. It does NOT appear in the list of search engines under “Manage Search Engines.” One more reason to not use Chrome! Brand new computer and somehow I pulled this in….arghhh.

  28. davest says:

    For Google Chrome Users:

    Here is an additional steps you should consider.

    1. Open Google Chrome.
    2. Click on 3-Lines icon on top right corner of the browser.
    3. Navigate to ‘On Startup’.
    4. Select ‘Open a specific page or set of pages’. Then click on ‘Set pages’.
    5. Remove any suspicious entry. This is the area where you can set startup page when launching Google Chrome.

  29. OMGITSGONE says:

    OMG!!! Thank you so much @davest!!!!! THAT BITCH CLARO IS GONE FROM MY CHROME. THANKSSS!!

    P.s. “On Startup” is found under settings

  30. Kris says:

    Thank you DaveST

    To clarify the instructions for Google Chrome users as posted by davest but with 1 added step.

    Here is an additional steps you should consider.

    1. Open Google Chrome.
    2. Click on 3-Lines icon on top right corner of the browser.
    3. Click Settings (extra instruction to locate On Start-up)
    3. Navigate to ‘On Startup’.
    4. Select ‘Open a specific page or set of pages’. Then click on ‘Set pages’.
    5. Remove any suspicious entry. This is the area where you can set startup page when launching Google Chrome.

  31. Neon says:

    Guys, as Kris mentioned I tried the steps, but found that when I restarted chrome, problem reappeared. Then I noticed – it had extension ‘Autoupdate stalled’ (or some such thing) which I deleted. I dont have anyother extension right now. yet, after redoing Kris’s steps I still can’t get rid of Claro(whoever has created – will be Cursed by me forever) and that extension again reappears. Any idea how to stop this? Malwarebytes finds nothing. Plz help…

  32. Neon says:

    Thanks Kevin for sharing – it worked for me too in just couple of minutes! Though I thought, Chrome problem was resolved, it showed there were entries in the registry, so who knows it could have come back to haunt me later. Thanks again guys for sharing your knowledge.

  33. Touchwood says:

    ABSOLUTELY none of the above has worked for me at all !!!! Sorry. This B***H Claro is here to stay I feel. Unless someone has something else other than all the above … I’m forked :(

  34. Lou says:

    Thanks, Tiffany!! Your instruction should be at the top of the page. I tried all the other stuff on Chrome and still had it, until I read your suggestion: “It was still opening a Claro tab merely because it was set to open “a set of pages” at start and that was one of the entries. I merely had to delete it in settings->on startup->set pages and delete the entry.”

    Thanks for getting rid of the claro pain.

  35. Lou says:

    Thanks, Tiffany!! Your instruction should be at the top of the page. I tried all the other stuff on Chrome and still had it, until I read your suggestion: “It was still opening a Claro tab merely because it was set to open “a set of pages” at start and that was one of the entries. I merely had to delete it in settings->on startup->set pages and delete the entry.”

    Thanks for getting rid of the claro pain.

  36. Rchenko says:

    I just spent the whole day trying to get rid of this claro. Make sure you give NO ONE your money for pc scanning software! I suspect that they are the ones creating this headache in the first place! Finally I found a German on youtube with the answer and it worked, it was fast and it was free. Do all the above mentioned things then follow the German’s instructions

  37. KFC says:

    Tiffany you genius!

    “Tiffany says: September 21, 2012 at 12:12 am
    I am such a dummy. It was still opening a Claro tab merely because it was set to open “a set of pages” at start and that was one of the entries. I merely had to delete it in settings->on startup->set pages and delete the entry.”

    I am still worried that after completing a system restore and removal from Claro from Google Chrome’s settings that my computer still contains the Claro virus. None of the virus protection scans show any infected files but when I open IE it says
    “Your home page has been changed for your protection. Your Microsoft security software has removed unwanted software that compromised your Internet browser settings.”

    Is there any other parts of the computer system that could contain the virus and any known steps to remove it?

  38. kimber says:

    Thanks to DaveS for Chrome info! Go to three bar tab, hit settings, click on “on start up’ and ‘open a specific page”. There was that bastard. delete!! Gone!!! (this was after I’d done all the uninstall stuff before). whew.

  39. Tired of misleading practices (CNET) says:

    I want to thank CNET and their Download.com Installer for sneaking this ‘ virus’ to me via their misleading installation questions and interface for downloading legit programs. I used to trust them. When they start doing this stuff , they lose alot of my respect. Add and Remove programs should be the only tool needed for any software they try to trick you into installing. Anything else is unethical and should not be tolerated.
    Phew! Now that I got that off of my chest I feel better already. Best Wishes and be wary…..

  40. Ume108 says:

    Hi guys. I’m still now tackling damn Claro search. If your PC has a firewall, I suppose it is essential to block outgoing packets from the PC to www. claro-search. com. Then, go removal step. Good luck!

  41. Milena says:

    Hello everyone! I use IE and tried to remove the Claro search from add-ons, but the remove button is greyed and does not allow me to press it. Neither do i find the claro search in the add/remove programs panel. So i have claro as my default search and i stucked! please help!

  42. john says:

    This finally fixed my broswer redirect problem. Thanks!!!!! Thank you, this actually worked. I didn’t think it was going to!
    But give me information that how same virus can deteted my PC????

  43. Jen says:

    This is the trick I did to totally removed the Claro search. I hope this will others as well. First I went to my Control Panel and uninstalled the Claro search. I want to removed all the traces of it in my computer, so I uninstalled anything that has Claro attached to it. After that, I open the settings…..went to the manage search engines…….change the default browser to Google chrome again. After that, I uninstalled Google chrome temporarily……then installed it after an hour. It works like magic!! Problem solved.

    Honestly, I have no idea where I got this Claro search. But I took care of it….the best I could. Let me know if what I did works for you too okay. Thanks.

    Jen

  44. jumpingpolarbear says:

    I havent experienced any problems, but on my blog claro-search.com sometdays have a couple of views referred to me. what does that mean? that I am infected or someone else? and why would it be a refferer to my blog?

  45. Jordon B says:

    I’m in the business going on 20 years and I’m sick of these damn downloaders. The best way to do Both of these messes (Claro & Babylon) is
    1. Follow the above for getting the stuff out of your control panel browsers & using about:config ion the address bar for firefox . If about:config does not trigger type in about:config does not work into google as there are some oddball tricks that worked for me on a job a couple of months ago. . A full regedit search and rewmoval party by using regedit go to edit then find starting with claro delete all keyts value tree under the word etc. and tip use F3 for next of the same search. Do the same with Babylon or the stuf tends to reinstall;. Finally do the same with a search through windows using a good file search like void tools free search program called “everything” regedit will probably not be able to remove 3 or for value but it seemed to be of no consequence and no further issues occured on the many machines I have cleared. Arma 2 combined operation from bistudio.com screwed me and I bought the damn game from them. There own downloader which was OK a few months ago when I bought it was infected with babylon and I got a dose myself. Steam users are safe but their games run slower. I always get the non-steam version if possible as the steam engine adds too much baggage.

  46. Gordon says:

    Did exactly what JEN above had done but did not think about uninstalling Google chrome. I was getting very frustrated until I tried the Google Chrome uninstall bit and it has worked for me . Well done Jen and thank you. I am of course keeping my fingers crossed.

  47. Karen says:

    Jen, you said you got rid of all the programs that had it attached to them.. How did you know this information and how do we find out what ones have Claro attached to it?

  48. Sai says:

    Hey guys, for those who use google chrome, there are 3 options you have to change.
    1. under ON STARTUP > SET PAGES > delete claro-search if you can see one.
    2. under APPEARANCE > check SHOW HOME BUTTON > click change claro-search. (you can check ‘use the new tap’ or change the homepage.
    3. under SEARCH > MANAGE SEARCH ENGINES… > delete claro-search.
    Hope that it’ll help some of you! I was having claro-search problem for a long time. It’s really da* annoying.

  49. Sai says:

    Hey guys, for those who use google chrome, there are 3 options you have to change.
    1. under ON STARTUP > SET PAGES > delete claro-search if you can see one.
    2. under APPEARANCE > check SHOW HOME BUTTON > click change claro-search. (you can check ‘use the new tap’ or change the homepage.
    3. under SEARCH > MANAGE SEARCH ENGINES… > delete claro-search.
    Hope that it’ll help some of you! I was having claro-search problem for a long time. It’s really da* annoying.

  50. Joanne says:

    I HATE giving out my email, but I’ve been trying to get rid of mixidj.claro for days with no results. I have searched the add/remove programs and can’t find a folder or installation by either mixidj OR claro LTD. Why can’t I find it? I’ve searched my computer and my libraries, what else can I do?

    Thanks for your help!

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