Chatzum Search Hijacker

ChatZum Search (search.chatzum.com) tab is not cause by virus infection. New tabs from Internet browser that contains ChatZum Search are legitimate window originating from add-ons and plug-ins. Typically, user may acquire these add-ons when installing programs coming from third-party provider. In this case, ChatZum Search installer is embedded on a download program. During software installation, it may prompt user for this plug-in. However, due to fast-paced loading process, it is overlook most of the time.

When ChatZum Search is present on the computer, it simply indicates that user is involved with its installation. Thus, it is important that user should install downloaded programs with caution. You must read all prompts, terms, and inclusions before proceeding with the installation procedure. Most add-ons such as ChatZum Search do not have a record on Windows Add/Remove programs. The only way to stop its action is by disabling the add-ons directly from the affected browser. See the guide on this page to remove ChatZum Search and prevent it from opening in a new tab or window.

TypeHijacker
Sub-TypeAdd-ons
OS AffectedWindows

What are the Symptoms of Chatzum Search Hijacker?

Chatzum Search Hijacker

Follow these Procedures to Remove Chatzum Search

Procedure 1: Uninstall Chatzum Search from Windows Control Panel

1. To adjust computer settings, please click Start button located on the left part of taskbar. Select Control Panel from the list of programs.

2. Under Programs, click on Uninstall a program. It will open a program and features window where-in you can uninstall, change, or repair installed software. Please refer to the image below.

3. Look for the name Chatzum Search or any related term. Please note that the adware may change the title anytime. In such cases, locate any suspicious name from the list. Once found, please select the item you wanted to remove.

NOTE: To represent Chatzum Search, we used the term 'Unknown'. Be aware that Chatzum Search may use other names or terms such as the following: Chatzum, SearchSafer

Uninstall Item

4. Click on Uninstall button to remove the program automatically.
5. If it prompts for confirmation, please click OK to proceed.

Procedure 1: Start Windows in Safe Mode with Networking

Restart your computer in Safe Mode with Networking

- After turning On the power of the computer, just before Windows start, press F8.
- From the selections, choose Safe Mode with Networking. Please use keyboard's arrow up/down to navigate between selections and press Enter to proceed.

SafeMode Networking

Procedure 2: Scan and remove Chatzum Search files with MalwareBytes Anti-Malware

To remove Chatzum Search, download Malwarebytes Anti-Malware by clicking on the button below. This tool is effective in getting rid of Trojans, viruses and malware.

Download Chatzum Search Removel Tool

1. After downloading, please install the program using the default settings.
2. At the end of the installation, please make sure that it will download necessary updates.
3. Once update has completed. The tool will launch.
4. Thoroughly scan the computer and remove all threats detected by this anti-malware program.

Procedure 3.A : INTERNET EXPLORER - Chatzum Search removal procedure

If the hijacker was not removed properly during the scan, you can use this guide to uninstall it from the computer. We prepared procedures to remove this unknown search program from various Internet browsers including Internet Explorer 8/9, Mozilla Firefox and Google Chrome.

Instructions for Internet Explorer 8:

1. Launch the program Internet Explorer 8.
2. On top menu, please navigate to Tools > Internet Options.

Internet Options

3. It will open the options window; make sure that you are viewing the General tab. Look for the area that says "Search" and click the Settings button.

IE 8 Search Settings

4. You will see a list of search providers. Select your preferred search provider and click the button Set as default to replace Chatzum Search.

IE Unknown Search

NOTE: To represent Chatzum Search, we used the term 'Unknown'. Be aware that Chatzum Search may use other names or terms such as the following: Chatzum, SearchSafer

5. You may now remove Chatzum Search from the list. Highlight the item and click on Remove button.

Instructions for Internet Explorer 9:

1. Launch the program Internet Explorer 9.
2. On top menu, please navigate to Tools > Internet Options.
3. On General tab, proceed to Change search defaults and click the Settings button.
4. You will see a list of search providers. Select your desired search provider and click the button Set as default to replace Chatzum Search.
5. You may now remove Chatzum Search from the list.

Guide to remove Chatzum Search Add-ons and Extensions from Internet Explorer

1. Launch the program Internet Explorer.
2. On top menu, please navigate to Tools > Manage add-ons. It will open a window where in you can view and manage Internet Explorer add-ons.
3. Select Toolbars and Extensions on left panel. Go to right panel and look for Chatzum Search related item.

Remove Add-ons on IE

NOTE: To represent Chatzum Search, we used the term 'Unknown'. Be aware that Chatzum Search may use other names or terms such as the following: Chatzum, SearchSafer

4. Select the unwanted toolbar and extensions and click on Disable.
5. Close the existing window and restart Internet Explorer.

Procedure 3.B : MOZILLA FIREFOX - Chatzum Search removal guide

1. Launch the program Mozilla Firefox.
2. On Google's Search box, click the arrow down sitting right beside the 'G' logo.

Manage Search Engines in Firefox

3. Click on Manage Search Engines... from the drop-down list to see all search engines installed in Firefox.
4. Choose your preferred default search provider by placing it at the top most position. Highlight the item and click on Move up until it reaches the first spot.

Firefox Default Search

NOTE: To represent Chatzum Search, we used the term 'Unknown'. Be aware that Chatzum Search may use other names or terms such as the following: Chatzum, SearchSafer

5. To remove Chatzum Search from Firefox, highlight on its name and click the Remove button. Then, click OK.
6. Back at Firefox main screen, type about:config in the address bar. If it shows a warning, "This might void your warranty!" please click "I'll be carefull, I promise!"
7. Firefox will display a list of entire preferences including those that were modified by Chatzum Search.

Firefox About:Config

8. In the Search field, type the name of malware. Then, right-click and Reset values for found Preferences.

NOTE: To represent Chatzum Search, we used the term 'Unknown'. Be aware that Chatzum Search may use other names or terms such as the following: Chatzum, SearchSafer

Firefox Search Preference

9. Navigate to top menu and click on Tools, the click Options.
10. On General Tab, under Home Page, type the desired address or simply click Restore to Default. Click OK to save the settings. This will reverse the changes made by Chatzum Search on your home page.

Firefox Home Page

Procedures to delete Chatzum Search Extensions from Firefox

1. Open Mozilla Firefox Internet browser.
2. On top menu, click on Tools and select Add-ons from the list. You can also press CtrlShift+A on your keyboard to access this option.
3. Once the Add-ons manager is open, select Extensions from the sidebar.

Remove Add-on in Firefox

NOTE: To represent Chatzum Search, we used the term 'Unknown'. Be aware that Chatzum Search may use other names or terms such as the following: Chatzum, SearchSafer

4. Find the unknown add-on and click on Remove button. Click OK to save the settings.
5. Please restart Firefox to complete the process.

Procedure 3.C : GOOGLE CHROME - Chatzum Search removal procedure

1. Launch the program Google Chrome.
2. Click on the Wrench or 3-Bars icon on top right corner of the browser.

Google Chrome Settings

3. Choose Settings from the drop down list. It will open a window containing Google Chrome settings.
4. Find the area that says "Search". This is located in the middle part of the page.

Manage Search Engines in Google Chrome

5. Click on Manage search engines. It will show a list of Search engines including the default one.
6. Mouse-over to your preferred search engine and click Make default.

Remove Unknown Search in Chrome

NOTE: To represent Chatzum Search, we used the term 'Unknown'. Be aware that Chatzum Search may use other names or terms such as the following: Chatzum, SearchSafer

7. Then, to remove Chatzum Search from Google Chrome, mouse-over to that item and click on the X mark.

Delete Chatzum Search extension from Google Chrome:

1. Launch the program Google Chrome.
2. Click on the Wrench or 3-Bars icon on top right corner of the browser.
3. Choose Settings from the drop down list. It will open a window containing Google Chrome settings.
4. Click on Extensions of the left side bar to display all installed extensions.

Remove Extension in Chrome

NOTE: To represent Chatzum Search, we used the term 'Unknown'. Be aware that Chatzum Search may use other names or terms such as the following: Chatzum, SearchSafer

5. On the right panel of the window, Disable/Delete (Trash) Chatzum Search extensions.
6. Close the current window and restart Google Chrome.

Remove Chatzum Search from Google Chrome's home page:

1. Open Google Chrome Internet browser.
2. Click on the Wrench or 3-Bars icon on top right corner of the browser.
3. Choose Settings from the drop down list. It will open a window containing Google Chrome settings.
4. Navigate to On startup area and click on Open a specific page or set of pages.

Chrome Onstartup

5. On Add a new page box, please type your desired home page address if you wishes to.

Chrome Home Page

6. Remove Chatzum Search startup page by highlighting the item, then click on the X mark beside it. Click OK.
7. On the same page, go to Appearance section. Check the settings on New Tab page, click Change to display the default home page address. Then, click OK to save the setting.

Chrome Appearance

8. Remove the malware entry in 'Open this page' box. You can replace it with any desired home page address. See the image for your reference.

Chrome Home Page

Protect your PC from Chatzum Search or Similar Attack

Turn On Safe Browsing Features

Internet Explorer - Activate SmartScreen Filter

Internet Explorer versions 8 and 9 has this feature called SmartScreen Filter. It helps detect phishing web sites and protect you from downloading malicious files online. To turn on SmartScreen Filter, follow these steps:

1. Please open Internet Explorer.
2. On top menu, select Tools (IE 9). For IE 8, please look for Safety menu.
3. Select SmartScreen Filter from the drop-down list and click on Turn on SmartScreen Filter.

IE SmartScreen Filter

4. Please restart Internet Explorer.

Google Chrome's Enable Phishing and Malware Protection

With Google Chrome's Phishing and Malware Detection feature, you will have lesser risks browsing the web. It will display a warning when the site you are trying to visit is suspicious. To enable Phishing and Malware Protection, please do these steps:

1. Open Google Chrome.
2. Click on the Customize and control Google Chrome (3-Bars Icon) located on top right corner of the browser.
3. Select Settings from the drop-down list.
4. Once on the settings page, click on Show advanced settings... at the bottom of the page to see the rest of the Chrome setup.
5. Locate Privacy section and mark 'Enable phishing and malware protection'.

Chrome Security Settings

6. Please restart Google Chrome. New settings keep your browser safe while surfing the web.

Mozilla Firefox - Block Attack Sites and Web Forgeries

Phishing and Malware Protection is a built-in feature on Firefox version 3 or later. It warns you when a page you are trying to visit contains phishing content or an attack site designed to drop threats on the computer. To help you keep safe while browsing the Internet using Firefox, please follow this guide:

1. Open Mozilla Firefox browser.
2. On top menu, click on Tools. Then select Options from the list.
3. Select Security and put a check mark on the following items:

  • Warn me when sites try to install add-ons
  • Block reported attack sites
  • Block reported web forgeries

Firefox Security Settings

Remove Chatzum Search & Protect Your Computer Now!

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4 Responses to“Chatzum Search Hijacker”

  1. Rolas
    July 20, 2012 at 11:50 pm #

    Thanks for the link guys. As i supposed there are a LOT of files in this pack that arent malwrae. . all the qq275.com gui applications are all legit applications. Just a tip for future reviews. Anything with a gui install should be verified before considering it malwrae. The netmonitor software is also a tool and not malwrae. and the win=spy commercial app is the source of a lot fo misses from us but this is do to being a Legit commercial application.

  2. Thanks!
    September 5, 2012 at 11:22 pm #

    Although after deleting chatzum prgrams, sometimes still jumped to chatzum website when searched. I didn’t know about search engine configuration of browser! Following to your
    instruction, I could find these settings. Thank you very much!!

  3. Rach
    December 27, 2012 at 4:13 pm #

    Thanks I’ve been dealing with this stupid thing for months now!!

  4. MAC user
    April 16, 2013 at 8:01 pm #

    Can you please upload instructions to remove from Safari in MAC ?

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